By: Nancy Huang, Destiny Rodriguez, Li Man

1.Skirting- is a table cloth which is draped on the edges of the table to give it a more formal or elegant look. There are endless amounts of uses for skirting, like for banquets, registration tables, and weddings.

2.Destination management company- Is an organization that a hotel hires to cater to their client’s specific needs. It is similar to the concierge (catering to guest needs) but a DMC offers more. They plan events and make sure everything gets done; they take care of everything for the clients.

3.Room layout: banquet- is a room layout with round dining tables and all of the seat are inwards. Which means the audience’ attention is focused on the people at the table and some may have their backs turned to the stage.

4.Over-set- is when a planner or caterer orders more than the guaranteed amount of things for a party and if they are used the client will have to pay for them.

Photo Credit: Li Man

5.Fire Exit- It is an emergency sign. When something happening like burning people can get out from this exit immediately.

Photo Credit: Li Man

6. A place to work- the kitchen is located on the ground floor. This is the place that chefs and the workers prepare the meals for the guests.

Photo Credit: Li Man

7.Amenity -the bathtub and toilet are separate this consider as a 5 stars hotel.

Photo Credit: Li Man

8.Banquet- the grand ballroom is for special event like weeding and banquet. It has 2 floors and holds more than 1000 people.

Photo Credit: Google

9.A Restaurant- is a place to serve people’s breakfast, lunch, and dinner.

10.Registration Table- the place to help people register for the rooms.

Photo Credit: Google

11.Historical Landmark- the Waldorf Astoria clock is created in 1893. The clock is a significant of                                             Waldorf Astoria.

Photo Credit: Google

12.Bussiness Center- it offers a complete range of technological, Internet, and business services to help people stay productive, it open 7 days a week.

Photo Credit: Google

13.Room Block- the total of all room in the hotel.

On 19, November, 2015. Our class have the opportunity to visit the Waldorf Astoria in Park Ave, New York city.

Team workers: Guoxiong Lin, Justin Kwok, Kathy Jiang

1: Fire Exit: a device for escape from a burning building; especially : a metal stairway attached to the outside of a building

 Photo Credit: Guoxiong Lin

2: Registration Table/Area: An area/place where guest can check in for the event they are invited to

Photo credit: Guoxiong Lin

3: Banquet: This banquet space can be used for many of events, such as meeting, weddings or conventions. The totally space can fit as many as 1500 guests. During our visiting, the manager just told us the place will be served for Google company  anniversary meeting  in next week. He also told us only for using this space, exclude the food and drinks; the price is $60000.

Photo credit: Guoxiong Lin

4: Banquet Event Order: In 19th floor, there is a 2nd largest banquet room for evens. Whatever you are staying guest or or, it is available for all guests. Guest can book the place for hold a conventions,  dancing parting, or any private parties.

Photo credit: Justin Kwok

5: A place to work: The kitchen is in the ground floor of the building. All the room food service or any events’ food are come from here. The cheves and his co-workers are preparing the meals for the guests now.

Photo credit: Kathy Jiang

6: Historic landmark:  In the hotel lobby, there is large structured clock. It welcomed thousand of guests come from all around the world since it was found in 1931. Today, it is in here, continue doing its work.

Photo credit: google

7： Business center: Located in the South Lobby, the Business Center offers a complete range of technological, Internet, and business services to help you stay productive during your stay, open seven days a week.

Phote credit: Oyster.com

8: Expression of Hospitality: The Waldorf Astoria Gift Shop is located in the South Lobby, behind the Front Desk. It provides the signature gifts of Waldorf Astoria. Guests also can get the daily business newspapers from the stores. Open daily from 6:30 a.m. until 11:00 p.m.

Photo credit: Google

1 FAM trip: “Fam Trip” is a short name for “Familiarisation Trip”. The purpose of the trip is to give you a “snapshot” look at the region and all of the schools in a single trip.

2 Destination Management Company: A destination management company (DMC) is a professional services company possessing extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics.

3 RFP: A request for proposal (RFP) is a solicitation, often made through a bidding process, by an agency or company interested in procurement of a commodity, service or valuable asset, to potential suppliers to submit business proposals.

4 Over-set: Term used to refer to the number of places or meals a caterer or venue will set or serve beyond the guaranteed number requested by the host of the event, the client only paying for the number of meals actually served to attendees.

5 Concurrent Session: “Concurrent” means occurring at the same time. “Session” can be any voice or video communication between two communicating devices/services. In sum, “concurrent session” means that the voice/video communications are happening at the same time. Usually, the number of concurrent sessions is equal to the number of lines that you need for the communication

Group Members: Alexandra, Michelle, Boey

1. Business Center
－ A place where people can deal with their business needed.

picture credit to oyster.com

2. Fire Exit
– A exit that you use to help you escape from fire and get out of building as soon as possible.

picture credit to Boey Zhang

3. Banquet
－ A banquet is a large meal, complete with main courses and desserts. It usually serves a purpose such as a ceremony, or a celebration. The picture is a banquet setting in Grand Ball room.

picture credit to Boey Zhang

4. Historic Landmark
– The Waldorf Astoria’s clock in the middle of Lobby.

picture credit to Boey Zhang

5. Amenity
– Fitness Center in Waldorf Astoria. Guests can enjoy 24-hour access to the fitness center

picture credit to Waldorf Astoria

6. A Restaurant
– La Chine, this is a restaurant combine the Chinese and French cuisine. “The dishes, including a rare Chinese raw bar, exquisitely articulate the complexity of Chinese flavors, while the finesse of French inspiration adds to the singularity of the La Chine experience.”

picture credit to Waldorf Astoria

7. A Place to Work
– This is a place where chefs prepare the desserts. Only for Baking and Pastry.

picture credit to Boey Zhang

8. Expression of Hospitality
– The Guerlain Spa is not only an Amenity in a hotel but also the expression of hospitality. They give the guests from all over the world a comfortable and relaxation time; they talk to their guests and sell their products.

picture credit to Waldorf Astoria

Additional Five Terms:
1. FAM Trip
– Familiarization trips for travel agents are conducted by team members to generate enthusiasm and excitement.

2. RFP
– Responding to Requests for Proposal3. Function Board.

4. Concurrent Session
– Shorter educational meetings hosted in conjunction with a larger event, which are scheduled to take place at the same time. Each session normally focuses on a different subject or theme so attendees can choose the session that most interests them. Planners can easily build multi-session registration events using Cvent’s event management software.

5. Over-set
– Number if places settings above guarantee.

By: LJ Delos Reyes, Jasmine Lee, D’K Zhen

Here are some pictures we took during our visit:

Taken by LJDR

 Historic landmark: This is the World’s Fair clock which stands in the center of the lobby.

Taken by LJDR

Restaurant: This the Peacock Alley Restaurant which is right in front of the World’s Fair Clock.

Taken by J.Lee

Expression of Hospitality: A concierge is more than just an information desk, they make restaurant reservations and etc.

Taken by LJDR

Places to Work: One of the places you can work within Waldorf Astoria is in the BOH.

Taken by LJDR

Taken by LJDR

Amenity: One of the rooms we visited had a bathroom with a separate bathtub and shower area.

Taken by LJDR

Fire Exit

Taken by LJDR

Banquet Style (Room Layout): This banquet hall is used for weddings and other special events.

Additional terms

1. FAM Trip- A reduced priced trip usually given to travel agents,travel writers, and intermediaries to promote destination.
2. Destination Management Company- A company with an expertise ,that specializes in the implementation of events, activities, and tours.
3. Room Block- A portion of a hotel’s rooms that is set aside for a period of time. It is commonly used for conventions and meetings.
4. Registration Table- A place where you can check in or out.
5. Banquent Event Order- A document that provides detailed instructions to hotels on how to run an event.

Group Members: Bernaldo G. Gion G
1. Historical Landmark
The Waldorf Astoria Clock

Photo Credit: Leon Joshua Delos Reyes

This large structured clock can be found in the lobby of the hotel. It was created in 1893 and stands 9ft high. The beautiful clock is made of marble, mahogany, bronze and is topped with the statue of liberty. It welcomes guest from all over the world.

2. Room Layout: banquet

Photo Credit: Leon Joshua Delos Reyes

The Grand Ballroom
This banquet space can be used for a variety of events such as weddings or conventions. The Grand Ballroom is four stories high and holds enough space for as many as 1,500 guests. It also has a beautiful custom made chandeliers. During our tour I was told that it is approximately 60,000 to rent the banquet excluding décor and food. The Grand Ballroom is absolutely magical!

3. A Restaurant

Photo Credit: Google

Peacock Alley
This restaurant offers breakfast, brunch lunch, and an assortment of cocktails. The Peacock Alley was “inspired by the grand social promenade that connected the original Waldorf and Astoria hotels.” There ingredients are all locally grown and organic. They also have a dress code which is elegant casual. You can create several unforgettable experiences through their exceptional service and food.

4. Business Center

Photo Credit: Google

The Fed Ex business center is available for all Waldorf Astoria guests. It accommodates any of the guest needs for conventions, presentations, signs or other marketing materials. It is located in the South Lobby and is open 7 days a week.

5. Amenity

Photo Credit:Google

Guerlain Spa
This spa has been dedicated to the art of skincare and beauty since 1828. They offer personalized treatments such as makeup applications, soothing massages, cleansing facials and body therapies. This is a great benefit for a guest at the Waldorf Astoria Hotel

6. A place to work

Photo Credit: Leon Joshua Delos Reyes

This is one of the banquet kitchens, where chefs must work hard to serve perfect meals for the events that are occurring that day.

7. Room Block- total number of sleeping rooms in an event reservation

8. Banquet Event Order- a document that outline the details of an event

9. Registration table- An area where guest can check in for the event they are invited to

10. Fire Exit – An exit route for guest and staff to take in case there are any fires or emergencies at the hotel, it leads them to stay

11. Destination Management Company- a professional company that specializes in using their local expertise to create even, activities, tours and other programs

12. Concurrent Session – Shorter educational meetings hosted in conjunction with a larger event (both events are scheduled at the same time)

13 .Over-set – A term used to refer to the number of seats/ meals a caterer or venue will provide.

Anna, Brenda, Chris

On Thursday November 19 we had a chance to visit one of the most famous New York Hotels – The Waldorf Astoria, where we experienced a good expression of Hospitality. There are some details about the operation of The Hotel that caught our attention.

The Function Board or Reader Board created to navigate guests inside the hotel. It is easy to operate the electronic touch screen board that shows locations of hotel amenities.

The Grand Ballroom is the main ballroom in the Hotel. It cost $60,000 to rent it for one evening without any decorations or entertainment program.

In The Waldorf Astoria we went to the 18 floor, where you can order a banquet event. The Banquet Event Order is “an agreement form that details selections for food and beverage, audio/visual, room setup(s), staffing requirements and other event needs for a particular venue. It also confirms full costs (including service fees, taxes, etc.) and dates associated with payments”.

The Waldorf Astoria is a Historical Landmark because of its great history. Even during The Great Depression the Hotel was providing jobs for New Yorkers.

Each event floor has a kitchen. At The Waldorf Astoria kitchens are organized and clean. Staff is very polite and friendly. We consider that a good kitchen is a key to a good restaurant. That is why the Hotel is known for offering great food to its guests.

If you want to enjoy the rooftop dining, you need to book one of the particular rooms with the room service. It will guarantee you that you will have access to the rooftop. During our visit to The Waldorf Astoria we went to one of suites with the room service.

Room Block is “a portion of a hotel’s inventory of rooms set aside for a particular period of time for a client. Room blocks are commonly reserved for conventions and meetings. A room block can be reserved tentatively or under a firm agreement, and is for a set period of time”.

Fire Exit is “a door that is used to let people out of a building such as a cinema, hotel, restaurant etc when there is a fire”.

Business center is “a room or area in a hotel, where guests can have access, typically for a fee, to a variety of services such as faxing, printing, photocopying, and Internet access”.

Over-set is “number of covers set over the guarantee. Paid for by the client only if actually consumed”.

Concurrent sessions are “multiple sessions scheduled at the same time; Programs on different themes or subjects offered simultaneously”.

The pot filled with soup in the kitchen

The front office

The Grand Ballroom for conferences and any events

Bed in the Guestroom

Starlight roof located on 18th floor

Instruction for different setups of the coffee stations, breakfast buffet, snack mix break, soda station, and deli lunch buffet (on the kitchen fridge)

Fire exit

 sitting area in the guest room

Room Block-A portion of a hotel’s inventory of rooms set aside for a particular period of time for a client. Room blocks are commonly reserved for conventions and meetings. A room block can be reserved tentatively or under a firm agreement, and is for a set period of time.

Amenity-an agreeable way or manner

Skirting-fabric for making skirts

Over-set-to upset or overturn

Concurrent session-2 different sessions (or sentences) that will run at the exact same time.