This week is my training week, I work with different trainers everyday as night shift housekeeping. During the night time, we should do turn down service, fill out cars, deliver stuff and our service, etc. It is much easier than AM housekeeping I think, but I don’t like work until 2:30am, it is too late for me to go to bed.
Everybody believe that Disney create magic for guests, Disney is a magic place, the magic can happen everywhere. When I work with my trainer one night, we go to a room to fix DVD player for our guests. Once I step in, the lady stare at nametag for a long time and ask me if I am Chinese. After I say yes, they are so excited and her daughter starts to talk with me in Chinese. I am so surprised in her fluent Chinese because it is not easy to learn and to speak. For me, they create magic as well.
When I think about the efficiency in Disney, I believe we should provide our service beyond guests’ expectation. So while we deliver an air-mattress for guests, we try several of them but they are not working very well. We give a queen size one to guests, but we find another one is working more better, so my trainer decides to change again. The service we try to offer is not the good one, but the best one for our guests.
