Luz Mery Felipe

English Composition 2

February 24th, 2020

Word count: 1190

 

A Discourse Community I am Part Of

A Discourse Community can be defined as “ a collection of people or groups that work towards a common goal through communication.” For my discourse community I chose my job at H&R Block because we all share interest in the same field: Accounting and Business but at the same time because is where I spend most of my time getting to know how everything works and how I can improve what I already know.

When I started this job I was not sure if I was going to fit in because I had no experience dealing with people but my coworkers were really supportive, whenever I was stuck on something they helped me and I never saw a look of disappointment on their faces. Seeing how united they all were stood up to me from the very first day, the way they  treat each other like family and always having  each other’s back made things a lot easier for me and when I realized I was already  a member of this family.

As a company, our  goal is to prioritize the client and make sure they receive an excellent service from the moment they come in till the moment they get out. We want them to feel at home and trust us with everything no matter how silly they think it may sound we make sure they don’t get out of our office with any doubts. As one of the largest Taxes Company in the United States our main goal is to get our clients  the largest refund legally possible and pay the minimum legally possible as well.

Moreover, every job has conflicts to deal with and we are not an exception, as a Tax Professional the main conflict we face everyday is when a client is being audited, since I’m new at this they think is my fault or I put something incorrectly which is definitely not the case, however I always try to help them as much as I can and offer myself as their representative with the IRS or State, when I see things are getting out of my control, I ask for help or transfer the case to the        Tax Professional that has more experience. If I was the one who made the mistake I take full responsibility of the repercussion my mistake may bring and do everything I can to fix things.

Additionally, one way we communicate with each other is by having a meeting at the end of the day, where all of us  share how the day was where even the minimum detail matters like  if a client did not seem very happy while I was explaining everything, seemed tired of waiting or did not find the price of their taxes fair, we have to let the manager know so he can reach the client to see how we can improve our service. Throughout the day, whenever we feel stuck on something we call one of the Tax Preparer and ask for help. In addition, on weekends since I’m one of  the first one to get to the office, I text my others coworkers when one of their clients have arrived or I try to help them by starting all, the process if the clients let me of course.

Sunday, Feb 16, 9:42 AM

Paola Pena: Hi Jose, sorry to bother you, one of your clients is here and does not have time to wait, he asked me if I can help him, I just want to make sure you are okay with that.

Jose Felipe: Good morning, of course no problem, I’m almost there but you can start entering all his information on the computer, if he wants me to finish it I’ll do it.

Paola Pena: No problem! I’ll let them know you are on your way.

Jose Felipe: *thumbs up*

Subsequently, we communicate with the outside world by  phone. At the beginning of the Tax season we call our clients to see if they would like to set up an appointment with us, they also call us when they have a question or something about their refund is not right. Another way we contact with the outside world is by Email where clients send us their documentation or check up with us on how their Taxes are doing. Lastly, we send letters to clients when they haven’t finished Taxes or paid for the service we provided.

The language we use may vary depending on the people we are around, if there is no Spanish speaker in the moment we only Speak English to each other so the customer can understand everything we are saying. However, most of the time we speak Spanish since it is our first language and we feel more comfortable, I guess it is easier for us. But as I said before, the language we use will most likely depend on the clients language. If we have both kind of clients in the office, we will avoid talking to much.

It should be noted that the requirements for this job may vary,  in your  case as a Front Desk the first requirement for this job is to be 18 or more, after that you will need to have experience with customers as a cashier or something similar, being Bilingual is very important especially in our office since we are in a Latin area. Lastly, being responsible is key because we are dealing with very sensitive information and  it is our job to make sure that every document is where it belongs, and if it was left for a certain person, make sure that person get it as soon as possible.

In my case, as a Tax Professional  the main requirement is to have done all the necessary courses with our company, be over 18 and have all the necessary skills like communication, mathematics and Critical thinking to work with us, that is why you always see me studying, I want to make sure that I can answer all the doubts a client might have and at the same time the ability to understand everything they bring to me.

In conclusion, what really makes us a discourse community is our love for what we do, how all of us are always trying to learn new things so we can give a better service but overall how we are always there to help the other at any moment. In addition, when I started this job I was so insecure about taking it, I feel it was a lot of responsibility and at some moment I would not be able to handle it but as you can see I’m here, trying my best to not mess up everything and meet my client’s expectations. I would say that one of the best decisions I have made so far is taking this job and showing myself what I’m capable of.

Work Cited

Felipe, Jose. “Re: Work.” Received by Paola Pena, 16 Feb. 2020

Pena, Paola. Personal Interview. 24 Feb. 2020

Wilson, Katie. “Discourse Community”. GXB genre across borders. DrupalTM , n, d. Web. 20 Feb,    2020.

https://genreacrossborders.org/gxb-glossary/discourse-community

 

Discourse community of Lailah White

 

Lailah White

ENG 1121

Revised Discourse Communities

Professor Penner

Word Count: 1029

20 February 2020

        When you hear about track and field, you most likely think about the world famous sprinter

Usain Bolt or the Olympics with the bright lights and shining gold medals, but I’m here to tell

you from first hand experience that it is way less glamorous than that. Before I joined track I

used to think the same thing and is one of the biggest reasons why joined the team in the first

place. Everyone you meet usually has already been running since the age of six so when I joined

freshman year of high school I felt very much intimidated by all the fast people. also people your

age have built a name for themselves in this community. Overtime, you begin to develop and

become faster through practice, while making a couple of good friends and memories along the

way.

     My first interaction with track begin in the physical education class, I knew I wanted to either

join basketball or track because I was planning ahead for my future to get a scholarship and go to

college for free. I chose track first because everyone my whole life told me that I was tall and

fast, but that is beside the point. There was a three day tryout for track and I decided to go after

school. I could tell that from the coach the team’s goal was to win a championship for the school

and one day be the best girl’s track team in the nation. The girls on the team were like a pack that

you had to break into, they had their own group chats, they would hold meetings every Friday

before competition, and always sit together during lunch. One thing that never changed with the

team was the conversations in the locker room before practice. This is where they would discuss

their classes, their daily drama in school, and how hard practice was about to be. The girls would

always joke about how they all were going to quit track but they never did. In school you could

always count on hearing about the track team on the loudspeaker in the mornings. This is where

the principal would list out all the accomplishments of the past weekend’s competition. When I

was on the team hearing my name on the loudspeaker gave me pride and joy because my

classmates and my friends in the hallways would tell me “good job”.

    Something else that I enjoyed about the track team was the new language I learned along the

way. A few words and phrases I learned was “taking out” and “PR”, which means to run out

before you get the baton in a relay and to run a personal record in an event. These things helped

me better fit in with the track community because I was able to communicate in their language. It

is important to know the language of track but before you can be fully accepted into the track

community you would have to know at least how to run correctly and have the right gear to run.

this would include spikes, trainers, and a bag with a change of clothes for practice. It is also very

important to have a good coach because without a good coach you are not going to be able to run

fast times, and when you run fast times you are more likely to get more friends because people

like to think they are friends with the next Olympian. The faster you are the more known you

become round the track community.

    I decided to ask one of my teammates about their experience with track to get a different

perspective. My teammate Quinzell is a sprinter and I am a middle distance runner, you may be

asking yourself what is the difference. The two sections involve obviously running but for

middle distance you are typically running 400 meter and up, with a sprinter it is the 400 and

down. Quinzell’s track career started when she was 6 to 7 years old, most people in the sport

usually start around this time, it is very rare that you find people just starting track in high school

like myself. She says that she got into track through family and her culture, Guyanese, in the

Caribbean it is very normal for a child to do track because the people on the island are very

active in walking everywhere they go. For others that are not Caribbean they hear about track

through the potential scholarships that they could get, making college expenses less of a burden.

Quinzell practices everyday of the week except weekends, which are taken up with running

meets. Her favorite part about track is the away meets because she gets to travel with her team

out of the state to compete. Her least favorite part would be practice, there are two types of

practices that she goes to, weight room and running. Weight room is used to get the sprinters’

bodies strong and explosive. The running practices are used to get the runner faster and also

explosive. The runners in the community always have a debate on who has the harder practice, it

is still in debate today.

     In conclusion, track and field took me off guard because I never expected a sport to challenge

me mentally, physically, and spiritually all in one. The sport is way more than running because it

pushes you to work harder, even when you feel you’re at your worst. This was a confusing

concept to get my head around because I was used to always getting the results for my hard work

right away, but with track some days are good and some days are bad so you continue to work

until it pays off. So if I had the chance to talk to my younger self,  I would tell myself how hard

the challenges of track would be because initially, I thought track was just running and you get a

scholarship right away, but it takes so much more like dedication and a lot consistent hard work.

 

Works cited

Brazilio, Quinzell. (Friend) Personal interview (In person) . 20 February 2020

 

Discourse Community- Skyleen Espinal

Skyleen Espinal 

24 February 2020

ENG 1121

Word Count: 1,000

 

            Rising Stars Dance Studio – Discourse Community 

Rather than being at the park with my friends, or at a friends house after school playing video games, I chose to spend the majority of my time in dance class. When I had first started at the age of three, it was just a hobby; just something to do out of pure enjoyment, and it wasn’t till I noticed how dedicated and passionate I was, that I realized dance was more than just a hobby for me. It was my discourse community, and it was life. I say this because I was basically raised in the dance studio, and the other dancers became my extended family, and it has given me opportunities to connect with amazing people, to reach for the stars, and to accomplish goals. 

As a dancer at Rising Stars Dance Studio, there were responsibilities and goals each dancer had to fulfill. Considering that every dancer is different, like some are more skilled at turning than they are at leaping, or some are more flexible than the other, we each had our own individual goals to accomplish. However, as a team, our main goals were to gain more technique, and prepare for competition and our recital which was at the ending of the school year. Preparing for these performances used to be the most stressful process of them all because it can get really competitive within our own community, and it will get kind of ugly between our own peers. It would get hectic during this process too because being that we need more time to rehearse, we would sacrifice a lot of our free time to practice our routine, even if we didn’t have class that day. We were a class full of females, and we were like sisters, and there were times where we would get catty and bicker or snark at each other, and sometimes would get jealous if another dancer was put in the front or got a solo for a piece. This may sound toxic, but it is just a part of dance that people who aren’t dancers, usually don’t understand. With that being said, in order for anyone to be a part of this community, technique, passion, and dedication are definitely needed. 

When you have technique, you’re able to understand the language we use within our community, and you’re able to keep up with the team. When you lack technique, it makes you a weaker dancer, and you can’t advance till you prove your technique is up to par. In dance, you can be the most talented dancer, but if you lack passion, you’re considered boring because there is no presence. That is because with passion, comes emotion, and dance is essentially “emotion in motion.” Although competing and winning first place was a goal, and perfecting our pieces for recital, we also had a purpose and that was to express our emotions, and use our bodies as a way to communicate with the audience. Our choreographer would always choose a song and make a story, and it would be our duty to communicate that story through our movements, and ensure some type of impact on the judges / audience. Lastly, dedication is an important trait to have as a dancer because you’re committed to a team, and even though going to your friends barbecue on Saturday sounds nice, you have to sacrifice your time for dance. You also have to be so dedicated that you’re able to persevere through pretty much anything, such as taking harsh criticism from teachers, having to keep going when your toes are literally bleeding from being on pointe, or falling on stage, because as you’ve probably heard before – “the show must go on.” 

There are a bunch of phrases you’ve probably heard before like “the show must go on” “take it from the top” or “break a leg” and although these phrases are said in this community, there is a specific language we use to communicate movements, which is called dance terminology. Dance terminology can depend on what genre of dance you do. My team and I were a diverse group of dancers meaning we were experienced in different genres of dance such as, ballet, tap, jazz, hip hop, pointe, and contemporary, and these genres of dance, each had terminology of their own. Ballet terminology is in French and we would say things like “battement developpe” and “coupe-jete en tournant.” In tap class, terms like “pullbacks” and “maxie ford” are used, and in jazz, some basic terms include, “axel turn” and “fan kick.” 

Till this day, I find myself saying things that sound perfectly normal to a dancers ear but sound weird to a non dancer, I catch myself counting from five, six, seven, eight, from time to time instead of one, two, three, four but this goes to show how much being in this discourse community has influenced my life, and it still and always be a part of me. 

 

Eric Martinez-Valerio

ENG 1121 

Professor Penner 

February 24, 2020

Word Count 1389

Discourse community 

When I was first in high school I didn’t really pay attention to sneakers as I thought that we would just wear to just be comfortable when walking. I knew about brands such as Nike, Jordan, and Adidas as those would be the main brands and they were the most recognizable. As I started to work and start gaining money to be able to buy sneakers for myself I started to look more into the brands and the models. Only then I started to see how sneakers have their own culture and that the sneakers we wear each tell their own story. My discourse community is on sneakerheads and the sneaker community. When I first heard about sneakerheads I thought that they had the biggest collections collecting every sneaker that they could get their hands on. I used to think that sneakerheads would only wear one pair of sneakers to conserve the other ones and never take them out of the box to maintain the condition of the sneaker. As I introduced into the sneaker community I was able to see what it means to actually be a sneakerhead. 

What is a sneakerhead? Sneakerhead : One who is in love with but not limited to Jordans, Forces, Dunks, Maxes, etc. That’s the definition provided by the Urban dictionary online. As a sneakerhead now I can attest to that statement and tell you it is not 100% correct as there is more to that when it means to be a sneakerhead. SInce I have friends who have been sneakerheads for a longer period of time overall I wanted to get answers from them as they were more likely to give me in sight on the topic. When it comes to my friends who are sneakerheads I asked one of them what it means to them to be a sneakerhead. When I called my friend Brian over the phone I asked him what it means to be a sneakerhead. At first he told me that “it’s not about having the most amount of sneakers because what defines a sneakerhead is their collection”. Additionally he commented that “the sneakers we have are all unique and they each tell its own story, as a sneakerhead you need your collection to be as personal to you as possible because if you don’t like your collection then what’s the point of even being a sneakerhead if your collection is not about you”. He told me that he wanted his collection to be as distinguishable as possible to be different from others. He didn’t want to be a sneakerhead that purchased the same thing everyone was buying because then how could he be able to distinguish himself from the community. As a sneakerhead I’ve seen that many people incorporate this same concept to always be different and try to stand out with your collection because it’s not about quantity more so quality.When it comes to standing out with your kicks sneakerheads will tend to lace their sneakers up in either a complex or a loose manner, other forms of trying to differentiate their shoe are by changing up the laces on a sneaker or adding shrouds or other small accessories that allow them to express themselves the way they see best. Brian had told me that before going to the city to communicate with other sneakerheads became a thing people would connect online on sneaker forums ( such as nike talk)  and would have conversations on sneaker related topics ( such topics include sneaker releases any possible pictures of an upcoming sneaker that hasn’t yet been announced etc) . Though it hasn’t died out entirely people still use sneaker forums but the more popular choice to communicate with others is for sneakerheads to go to the city. As a sneakerhead going out to the city and talking to other sneakerheads around sneaker shops is now the main way we tend to communicate with each other.When it comes to situations where sneakerheads talk to people who aren’t from the sneakerhead community it’s usually the same form of communication just without the sneaker terminology.Sneakerheads use certain words or phrases that only a sneakerhead would be able know if they randomly joined a conversation. Usually when we are around sneaker shops we like to compliment other people’s kicks because they might style it in a way that others might have not thought of so it looks innovative to us. There’s a couple of sneaker shops that tend to have sneakerheads always return to such as Round Two, Stadium Goods, Origins just to name some areas where sneakerheads tend to go and talk with other sneakerheads. Additionally the sneaker community has built itself such a big community that we even have our own sneaker convention called sneaker-con (so it’s not just limited to sneaker shops) that tends to have sneakerheads from different parts of the country come together for the love of sneakers. 

When it comes to sneakerheads and asking them whether they like to buy sneakers online or in person it was usually split 50/50 as many people would like to go outside and shop at sneaker stores because this way they are able to show the sneaker community the kicks they have as well as being able to have the opportunity to tell whether a sneaker is real or not. Opposed to people who don’t like to shop outside their reasoning for not going outside is because they like to have minimal interaction to be able to prevent people from robbing them when they buy new sneakers though it is rare for there to be a violent interaction . As I continued my interview with Brian I had asked him if there were any differences with how he communicates with sneakerheads and people who didn’t know much about the culture that was sneakers. He responded in saying that when it comes to communicating with people who don’t know about sneakers it’s better they not have conversations about  sneakers with people who don’t know anything about sneakers because they won’t know the correct terminology and it can sometimes be confusing to the other person which leads to even more confusion, leaving them clueless about sneakers, “I personally don’t like to talk about sneakers to people who aren’t sneakerheads because they just won’t understand it” commented Brian which wasn’t surprising as the terminology sneakerheads use can sometimes be confusing as when I first started I was confused about sneaker terminology and would mix up some terms but over time you come to learn the terms about much use in conversations with other sneakerheads. If someone would like to join the sneakerhead community there’s no need for buying a lot of sneakers. To really be a sneakerhead there isn’t really much required as all you really need is a love/passion for sneakers and have the ability to understand the sneaker terminology.Being a sneakerhead is being able to tell a story with the kicks you have regardless of the brand you wear. Additionally to make sure you’re always on top of sneaker news as well as sneaker releases you can always go on to sneaker websites such as kicks on fire, nike sneakers, etc as the sneaker websites are always consistent with information. 

  Sneakerheads want their collection to represent them as a person and it doesn’t mean that you have to buy the most expensive and exclusive sneakers to have the best collection. As a  sneakerhead can customize their sneaker to hold more value than just an aesthetic look as it can also share a moment that only you will be able to remember with a certain pair of sneakers which is far more valued than a price tag. When I first started as a sneakerhead I was always confused about what it took to be a sneakerhead but now after much time being in the sneaker community I can say for certain the connotation when people say sneakerhead is not at all what it seems. As a sneakerhead myself I hope to build my collection to be able to have my own personal experience with each shoe that I buy as a part of a life story. 

  

 

        Works cited 

Balagula, Brian. (Friend) Personal interview (In person) . 20 February 2020.

 

Discourse Community of Hana Azzubaidi

Hana Azzubaidi

Jessica Penner

English 1121

18 February 2020

Word Count: 1079

The Fitness Discourse Community

“Talent wins games, but teamwork and intelligence win championships”, Micheal Jordan said. In other words, individually one may be strong but as a group you’re even stronger because the bigger the group the stronger the army and the more you’ll achieve. However, this quote doesn’t just apply for athletes but for everyone else as well. Although athletes work in teams/groups and communicate to achieve their goals non athletes do as well, and that’s known as a discourse community. Whether people realize it or not, everyone is part of many or even some sort of discourse community. For example, fitness is a discourse community. When it came to fitness, my initial assumption of the discourse community was that it contained mainly overweight people who were members among that group. On the other hand, after looking more into it and being exposed to the fitness/gym lifestyle, I realized it contained all types of people. For instance, skinny people, fit people, muscular people, etc. were all apart of that group. Also it didn’t matter if you were already in shape and healthy, you could still be part of that discourse community.

When it comes to the fitness community and my involvement; where it all began was school, specifically physical education. In high school, my Phys Ed teacher was also the coach of the sports team in my school. He felt physical education was very important. As he was passionate about our health as well. In which, he was very strict and extra hard on us as if he were our personal trainer . In other words, he treated his gym students as his football athletes. At the beginning I was upset (as were many others) but it began to rub off on me and didn’t seem like I was forced to do the exercise workouts. I noticed I belonged to that discourse community when I began working out at home during my free time. Then later, signing up for the gym over the summer with my sister and cousin.

The fitness discourse community is a group that communicates with one another to achieve their health goals through workouts and exercises. Whether their goals are about their emotional/mental, social, spiritual, or physical health. Through research, you learn that many people workout for a variety of reasons. For the simple fact that; “Exercise benefits every part of the body, including the mind. Exercise can help you look better and help a person to age well. Exercise helps people lose weight and lower the risk of some diseases” (Gavin), according to a kids health article. In which, you learn exercising has many long term and short term benefits for all. As stated in a Harvard Health article, “adults of all ages, children and even pregnant women” are able to exercise as it recommends informative specifics of what each should do. Although you learn a lot from articles through research about the group, you also learn through observations as I did myself. What I mean by observations, is through videos and actual physical observations. As I learned that muscular physically fit people can still be in the gym day in day out because people don’t do it only to lose weight, to gain muscle, or only because their doctor recommended them to. But they do it to release stress, boost their mood, for social reasons, for fun and many other non assumptive reasons. Through observation and interviewing you get a better understanding of the fitness discourse community as they communicate and help one another reach their goals. For example, at the gym there were also different classes (e.g. zumba, kickboxing, etc.) at different times that worked on something specific about the health of the body. In which, it had various options and were open to ideas of classes to help them achieve their goals.

When interviewing a gym/fitness discourse community member about being a member, she answered to the best of her ability of the questions asked. And here’s what Shayma had to say… “Our goal was to promote healthy living, develop a routine so that exercise could be our regular lifestyle. Basically to improve our health”. “This group communicates with each other by talking in the gym with other people you would see around especially if you’re regularly attending”. “ Our group primarily would communicate through email be its members to know what classes or instructors are available. It would provide information that would help benefit or make our experience easier and more enjoyable”. “Our group would communicate with outside members by providing deals such as a week free at the gym for friends of members”. “Our group would be very informal when it comes to language. You were talked to as a friend not really a formal professional atmosphere. It allowed for comfort and casual interactions between the group”. “Before joining this group a person should know that it is an enjoyable experience and you don’t need to know someone prior to joining. The atmosphere is flexible enough where you can keep to yourself or interact with others and receive ample assistance and encouragement throughout your process”.

Overall, what the group taught me was although you each may have a different method on what you’re working on, it’s the same result you’re trying to achieve which is some sort of health goal. In addition, what surprised me was the fact that it stated pregnant women should exercise because I thought the whole agenda was for pregnant women to gain weight not lose weight. However, that was before I learned exercising isn’t all about losing weight and more about maintaining consistency whether already being fit and meeting your goal or not. This led me to rethink what I initially thought of the group because I found a passion for it. Also because I like to do my research first as it’s not good to judge a book by its cover without doing a background check first. Instead of thinking, “Why are they in the gym if they are already skinny? Why workout if you’re already muscular? They care about their appearances too much.” You learn that it’s not all about physical appearance and physical health when it comes to this subject.

Works Cited

  • Alzebedi, Shayma, Personal Interview, 16 February 2020
  • Harvard Health Publishing. “Exercise & Fitness.” Harvard Health, www.health.harvard.edu/topics/exercise-and-fitness.
  • “Why Exercise Is Wise (for Teens) – Nemours KidsHealth.” Edited by Mary L. Gavin, KidsHealth, The Nemours Foundation, Jan. 2018, kidshealth.org/en/teens/exercise-wise.html.

Discourse Community of Samuel Jean

Samuel Jean

ENG Comp 2

Old Navy Crew

The discourse community I will present is my job. At Old Navy we do what every retail store does and it’s to deal with people. Our common goal is to provide the best customer and maintain the store. We also have certain language / phases that we use to talk to each other. For example we have different names for sections of the store like “the floor, fitting Room, Cash wrap, and back of house. When I first started my job it was confusing because I wasn’t really trained properly. Also the managers were called with a different term, so didn’t know how to reach them if i had a question for them.

For this project I observed my co-worker on how they move and they speak to customers vs how we talk to another. I realized, we do a lot of code-switching. For example my coworker Odonai, when he’s talking to customers his tone and language would change to sound clear and professional. It’s different how he speaks to us, he would use slang and joke around most of the time. If he would talk to someone outside our group they would be confused about what he is saying because there would be some terms that we only know. 

What makes our group unique is even though we all belong to a big group, they’re still a subgroup we could fit in. For example, all the managers have their own group and the other is separated into whatever your assigned section. I can fit in two other groups which are fitting-room and cash wrap. There’s not much difference between the groups except for the phase/code they use. For example at the cash wrap we have required goals each of us have to meet. One of those goals is to persuade the customer to create an old navy card. If you are successful, you would tell the sales floor manager that you got an ONC. Another goal is for the store to have above fifty percent email capture. If we above or below the goal, the sale for the manager would tell us at the cashiers that, we have this percentage of CIC.

I also conducted an interview with my coworker Cynthia, she the one who trained me on how to do registers and taught me on my first day at work. I asked her a couple of different questions about the community at Old Navy and she replied that we are an interesting and quirky group of people. Since she worked for Old Navy for a good amount of time, she said about every couple of months the community changes. It is either because we have new workers,old one leaves, or the store has a new policy we must follow. I also asked her what we value and told us we value respect for each other. She said the community we have now all way care for each other well being and friendly to everyone. 

In conclusion, I really learned a lot and generally impressed how I adapted to the group so quickly. My first day at work I was absolutely confused on what to do but now it is completely different and I never really reflected back on it until I did this project.

    Work Cited

Peoples, Cynthia.Personal interview. 23 February 2020.