Write a report covering the following points, in this order, using subheadings to separate each point:
- Briefly — and anonymously! — describe your user tester, their technical expertise of the topic, and their familiarity with this manual in particular.
- Describe your user’s actions… What did you observe? What did they do that you found unexpected? What problems did they as a novice user encounter that you, as an expert user, would not have encountered?
- Focusing on the difference between expert and novice users, discuss how the manual helped or hindered the user in their activities from a user-centered design perspective, and explain how the manual might better support novice users. Where appropriate, include embedded links to appropriate pages so that we can see the causes of the difficulties you observed.
- Describe how you would make changes to the instructional manual based on your observation of the user. What things would you change? What things would remain the same?
