Donna Liu

45-55 Parsons Blvd. Flushing NY 11355



2014 – Present New York City College of Technology, CUNY, Brooklyn, NY

Bachelor of Technology in Hospitality Management


Feb 2016 – Present Walt Disney World, Orlando, FL

Main Entrance Operations

  • Greet guests at the biometric touchpoint and process their ticket media.
  • Listen, respond and be of any assistance to guest with questions or directions.
  • Performed crowd control.
  • Maintained facilities around the area.

Dec 2014 – Oct 2015 Hotel Stanford, New York City, NY

Front Desk Agent

  • Process guest arrivals, departures and all necessary payments using the PMS system.
  • Coordinated room assignments and pre-arrivals.
  • Addressed guests’ concerns with a positive and professional attitude.
  • Assisted other departments as required.

May 2014 – Dec 2014 JJ Eyelashes Salon and Spa, New York City, NY


  • Welcome clients by greeting them, in person or on the telephone.
  • Answering or referring inquiries.
  • Responsible for checking in and out clients.
  • Answering calls, taking messages and scheduling appointments.
  • Responsible for processing transactions for all payments made on the POS system.

Sept 2009 – Nov 2015 Paris Baguette, New York City, NY


  • Responsible for cash intake and credit card transactions made on the POS system.
  • Provided a clean and comfortable environment for customer area.
  • Prepared and served hot and cold beverages in a timely manner.
  • Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.


  • Volunteered at Lincoln center, 2005 — Assisting children with musical instruments.
  • Participated in NYSSA, 2006 — Organized the test site for NYSSMA students.
  • Active member of Spoons Across America, Cooks in the Market and Disney’s Voluntears.


Languages: Conversational Chinese

Computer: Proficient on Windows and MAC OX

Opera System

Microsoft office

Internet navigation

POS system