NYtimes Travel Section, Article 10.07.13

“The Reeds at Shelter Heaven in Stone Harbor, N.J”

This article captured my attention very much as it promotes a hotel that does not belong to any specific brand. It sounds like an attractive hotel, and it can be almost tangible. The author does mention issues with HSKP, such as the sheets, and the fact they had to change rooms, it did not make the best stay ever. I still think that issues can be rectified, but when it comes to hotel cleanliness it is extremely hard to gain that trust back; I mean we are talking about hotel cleanliness! Every hotel should have a strong HSKP dpto and ensure every single corner of the property is spotless. It does not matter the size of the property, the room rates, the membership level status.