Getting Started

Signing up on the OpenLab

BEFORE YOU BEGIN, PLEASE NOTE:  To create an account on the OpenLab, you will need to be able to access your City Tech email account.  If you don’t have one, have never used one, or have forgotten your username and/or password for an existing account, you’ll need to contact the Help Desk at 718-260-4900 or studenthelpdesk@citytech.cuny.edu, or visit the Help Desk on the first floor of the Atrium Building.  You can also look up your email username here. The Help Desk is not part of the OpenLab, which doesn’t handle CityTech email account issues.

1. Once you are sure you can access your City Tech email account, go to the OpenLab homepage. You’ll see a box with the text Join OpenLab at the top.  Click the Sign Up button.

2. On the next screen, fill in the following required fields:

  • First and last name: These will not be displayed publicly.
  • Account type: Student, faculty, staff, or alumni
  • City Tech email address
    • IMPORTANT for students: Your City Tech email address is different from your CUNYfirst login. If you use your CUNYfirst login, you will not be able to complete the sign up process.
    • Student email addresses all follow the same format, ending with @mail.citytech.cuny.edu. The beginning will be either firstname.lastname@ or it may include a number, like firstname.lastname3@.
  • Username (You do not need to use your real name. This can’t be changed after you sign up and appears publicly in some areas of the site, so choose wisely.)
  • Password for your OpenLab account (This doesn’t have to be your City Tech email account password–in fact, it’s always good to use different passwords for all sites.)
  • Display Name (this is the name displayed on your profile page, and used to sign posts or comments; it can be changed after signing up)
  • For student and alumni accounts: Major Program of Study
  • For faculty and staff: School and Department or Office

Apart from the City Tech email address and username, all of this information can be changed later by visiting Settings under My OpenLab.

NOTE:  There is a difference between your username, which you use to log in to the City Tech site, and your display name, which is more visible on your profile and whenever you post or comment.  

Your username, for example, might be ‘jsmith24’ but you might prefer your more visible Display Name to reflect you professionally or in your City Tech role as student, professor, or staff member:  ‘Jane Smith,’ for example, or ‘Professor Jane Smith’.

3. Once you’ve done that, click Complete Sign Up.  Now you just have one more step!

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4.  At this point, a confirmation email will be sent from the OpenLab to your City Tech email account.  Visit your City Tech email account, and look for an email from the OpenLab.  Visit your City Tech email account, click the link you find in the email from us, and you’re officially a member of the OpenLab! (Instructions for accessing student email).

Students, please note: If you don’t see the account activation email in your Inbox, please check your Clutter folder. Sometimes account activation emails will appear there but not in the Inbox.

Signing Up screen shot

5. After clicking on the link, you will be at the activation page shown below.  Your activation key will be prefilled, and all you need to do is click the Activate button.

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You do not need to go through this process again.  When you want to come back to the OpenLab, simply go to the OpenLab homepage, and log in with the username and password you created in step two.  You can find more information in the OpenLab help section entitled “Logging in to the OpenLab.”