Minimum 2 year degree technical degree, EET,TELECOM, or 2 Year Military Telecommunication Background
Protocols: CDMA, EVDO, OFDMA, LTE, TCP/IP, LAN, Ethernet and SONET
Command and Computer Languages: TL1
Concepts: AC/DC Power, Fiber Optics and Optical Transport, Copper Transport, Multiplexing, Cell Site Architecture, Antenna Systems, Various Equipment Manufacturer User Interfaces and System Heating and Cooling
Test Equipment: OTDR, Ethernet, SONET, Fiber Scope, Fiber Power Meter, Multi Meter and Spectrum Analyzer
Administrative: Microsoft Office Suite
JOB DESCRIPTION
Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed.
Technician
- This is an ON CALL position
- Tech must be available 365/24/7
- Use of personal vehicle with expense paid for use
- Basic personal hand tools (additional tools will be provided by ALTA as required
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- 3-5 years of Telecommunications experience
- Highly motivated self starter type individual
- Certification of SV 8500/8300/8100 products
- Thorough knowledge of station wiring and general cable understanding is a must
Field:
A. Responsible for the installation, monitoring, testing and maintenance of telecommunications and associated electronic equipment and wiring per specifications and operational procedures, both in technical facilities as well as on customer property.
B. Performs testing and diagnostic procedures on equipment according to published equipment standards.
C. Performs fiber locates, monitoring of construction activity, fiber splicing and termination.
D. Assembles, installs, and/or tests transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers, etc.
E. Installs routers, bridges, multiplexers, concentrators, etc.
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The position we are interviewing for is a Satellite Install Technician for a very large telecommunications company. It is an entry level position with paid training but that will not preclude people with experience. The company will prepare you for success in the job but you need to have a certain comfort level and expertise using hand tools, specifically drills. Please list your experience under “Skills” on your resume.
Qualifications
Bachelor degree preferred. Minimum Associate or technical degree is required.
Minimum 2-years of experience plus electronics training in one or more of the following fields: fiber optics maintenance, telecommunications, two-way radio, IP networking or microwave radio is required.
Demonstrated knowledge of the following technologies and/or platforms: wireless infrastructure experience including: Lucent, Motorola, Nortel; CDMA data; telecom experience including: FTTC, FTTP, IP networking, computer support experience including: PC hardware and configurations, troubleshooting; and power experience including: Galaxy, Lorain, DC distribution systems, and troubleshooting.
Intermediate training in at least 3 of the following areas: data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and/or power.
Central Office Technician
Position Qualifications/Requirements:
- Must possess a valid US Driver’s License
- High school or equivalent. Vocational/Technical Business School desired. Think critically and problem solve.
- Handle confidential/sensitive information with discretion. Good judgment.
- Organizational skills.
- Customer service skills.
- Mechanically inclined.
- Must have color vision and good hearing.
- Have experience with Microsoft Office and Vendor Specific Software. Good vision and hearing.
- Strong mechanical aptitude.
- Minimum of four years telecommunications training and/or experience. Must have demonstrated proficiency and profitability at the Technician III level.
Work Requirements:
- Proficient use of all hand tools.
- Prolonged standing.
- Climbing of stairs, ladders, and/or scaffolds. Carrying of loads up and down stairs. Reaching and/or grasping.
- Stooping, kneeling, bending, crawling, and crouching. Carrying, pushing and/or pulling.
- Must work outdoors in all weather conditions.
- Finger and wrist dexterity and hand/eye coordination.
- Heavy physical effort (usually lifting/moving up to 70 pounds). Walking.
- Exposure to noisy or dusty conditions. Exposure to chemicals and solvents.
- Exposure to mechanical, electrical, and/or other hazards. Use of standard office equipment.
- Must have a valid driver’s license.
- Must successfully complete a criminal and drug background check.
- Must be legally authorized to work in the United States of America.
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TheTechnical Engineer, Telecommunications is responsible for supporting the specific telecommunications requirements for CBS Properties worldwide with an emphasis on special event broadcast telecom project management (Sports, News, and Entertainment). The Technical Engineer aids in the formulation, recommendation, interpretation and implementation of corporate-wide telecommunications systems, procedures, and policies as they relate to the overall mission of the CBS Information Systems &Technology Organization.
Responsibilities:
- Manage, communicate, organize and consult on all facets of telecommunications procedures both national and international to ensure project completion.
- Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions to CBS clients.
- Partner with CBS clients to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs.
- Consult on telecommunications billing questions, coordinate trouble reports and follow through to resolution.
- Develop Request for Information (RFI), review Request for Proposals (RFP) and assist in the vendor recommendation process to management.
- Provide ongoing support of the CBS voice communications network. This includes local/long distance, VoIP, voice networking conversions, SIP, T1, PRI, POTS, BRI, DSL, Centrex, Internet Bandwidth, data circuits, voice/data infrastructure provisioning, liaison with data networking and other CBS IS&T areas.
- Provide telecommunications project management support to the CBS Sports, News and Entertainment Divisions for special remote broadcast events including: Super Bowl, NCAA Final Four, U.S. Open, PGA Championship, AFC Championship, Republican and Democratic Conventions, New Hampshire Primary and Iowa Caucus and breaking News events. This involves conducting client needs assessment, analysis and selection of vendor(s) to provide voice/data services and infrastructure.
Responsibilities
Verizon’s Consumer and Mass Business Market’s Installation & Maintenance Supervisor position is responsible for supervising a team of technicians performing installation and/or maintenance activities for Verizon’s voice, data and video entertainment services. The position requires strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities, and tracking and managing team and individual performance. The right candidate will use sound judgment and organizing/prioritizing skills, and act with the highest integrity to achieve goals. The qualified candidate will need to be able to think creatively and progressively to both identify and implement changes to improve business results. The selected candidate will be required to work with and communicate effectively with employees from diverse backgrounds in order to motivate and engage a team to achieve results, as well as work effectively across organizations. The position also requires administering the Verizon processes and policies as they relate to: safety, attendance, performance, work rules and code of conduct. Requirements also include weekend duty, on call, and extended hours as necessary with required travel at times. Drivers license required.
Qualifications
- 2+ years supervisory experience in a field operations environment, union employee management preferred
- Demonstrated leadership capability in developing innovative strategy and customer-focused solutions, setting long and short-term goals, and assessing and developing people.
- Basic understanding of voice, data and video entertainment products, services, and technology
- Proven planning and organization skills in a dynamic and high pressure work environment
- Demonstrated ability to administer processes and policies as they relate to: safety, attendance, performance work rules and code of conduct.
- Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook
- College Degree strongly preferred
IT Field Support Engineer
C/Laptop Responsibilities
- Assists corporate employees with ‘client technology’ problems and requests.
- Responsible for the day-to-day maintenance of company’s PCs/laptops.
- Performs installation, configuration and upgrade tasks.
- Serves as troubleshooter on PC problems on all levels.
- Recommends and works through purchase process for new equipment.
- Researches and evaluates hardware and software.
- Makes recommendations for improving performance.
- Prepares progress reports and updates management on status of problems.
Telco Responsibilities
- Assigns extensions and voice mail numbers.
- Responds to complex telecommunication requests and serves as troubleshooter on complex telecommunication problems.
- May serve as a contact for vendors (specifically as it relates to repair and service on telco systems or service).
Audio/Visual Responsibilities
Responsibilities:
- Design, engineer, develop and deploy network infrastructure in the wide area network
- Work closely with network operations, data center team and other groups to monitor, manage and maintain our global network
- Provide escalated support and troubleshooting to maintain high availability and performance of the network
- Employ innovative thought and automation to improve workflow, efficiency, productivity and technology deployment
- Proactively identify technology gaps and develop and implement appropriate solutions collaboratively
- Create and maintain clear and accurate network documentation
- Develop network and processes conform to approved standards
- Stay familiar with relevant current and future technologies and trends
- Education: BS/MS (CS/EE preferred)
Juniper Network Certification preferred particularly Expert, Professional or Specialist
- 6+ years of network design and engineering experience on an advanced network
- 2+ years of programming/scripting experience
- Extensive experience with large L3/L2 network design and development
- Extensive experience with IOS, JunOS and hardware
- Extensive knowledge of routing and switching concepts and technology
- Extensive knowledge and experience with BGP, OSPF, IGMP, PIM & RSTP/MSTP
- Extensive knowledge of MPBGP, MPLS, VPLS, BGP/MPLS IPVPN
- Extensive knowledge of QoS and queuing theory
- Significant knowledge of advanced networking trends
- Excellent and rapid network troubleshooting and repair skills
- Significant documentation skills, mostly in Visio schematics
- 2+ years of programming/scripting experience
- Excellent communication skills and experience working collaboratively with NOCs, systems software developers and administrators
Qualifications:
- Education: BS/MS (CS/EE preferred)
Juniper Network Certification preferred particularly Expert, Professional or Specialist
- 6+ years of network design and engineering experience on an advanced network
- 2+ years of programming/scripting experience
- Extensive experience with large L3/L2 network design and development
- Extensive experience with IOS, JunOS and hardware
- Extensive knowledge of routing and switching concepts and technology
- Extensive knowledge and experience with BGP, OSPF, IGMP, PIM & RSTP/MSTP
- Extensive knowledge of MPBGP, MPLS, VPLS, BGP/MPLS IPVPN
- Extensive knowledge of QoS and queuing theory
- Significant knowledge of advanced networking trends
- Excellent and rapid network troubleshooting and repair skills
- Significant documentation skills, mostly in Visio schematics
- 2+ years of programming/scripting experience
- Excellent communication skills and experience working collaboratively with NOCs, systems software developers and administrators
Responsibilities:
- Administer and maintain Avaya Communications Manager and CS1000 telephony platforms.
- Administer and support Avaya MM, Call Pilot voice mail systems.
- Support legacy Avaya and Siemens infrastructure.
- Provide escalation for voice outages, open tickets with service providers and equipment manufacturers.
- Perform maintenance routines, backups, reboots, and administration on, CM servers, Modular Messaging, and other peripheral equipment connected to Avaya products, as required/needed Responsible for Call Center support.
- Create vectors and calls flows, document call flows, setup CMS reports, end user training
- Troubleshooting support for phones, network connections, PC, wireless, WAP.
- Support NICE Call recording platform.
- Perform documentation of voice infrastructure
Requirements:
- Requires extensive knowledge of multiple PBX platforms including Avaya, Siemens and Alcatel.
- Must be able to lead cross-functional team that will troubleshoot complex voice issues on the Avaya CM and CS1000 platform.
- Must have a firm understanding of VoIP and data networking and knowledge routing and switching.
- Knowledge of Avaya System and Session Manager. SIP technology.
- Experienced Troubleshooting of VoIP, Circuit, Cisco issues, layer 1 and 2 devices.
311 Call Center Supervisor
Job Description
DoITT provides for the sustained, efficient and effective delivery of IT services, infrastructure and telecommunications to enhance service delivery to New York City’s residents, businesses, employees and visitors. As the City’s technology leader, DoITT is responsible for maintaining the foundational IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations.
The successful candidate will serve as a 311 Call Center Supervisor reporting to the 311 Customer Service Center. Responsibilities will include: Supervise groups of Call Center Representatives (CCRs) in 24/7 customer service operations; monitor and evaluate CCR performance; identify training and coaching needs to ensure quality customer service; handle high priority calls as needed; provide support for 311 operations and citywide programs; develop project plans; maintain detailed documentation; prepare statistical reports and specialized reports; provide implementation support for multiple programs; analyze trends and historical data; facilitate meetings and communications; utilize automated systems, workforce management tools, complex applications, and call center technologies to support data-driven strategies; and coordinate special projects as assigned.
Preferred Skills
The preferred candidate should have the following: Bachelor’s degree in a related field; proven professional experience managing or supervising work teams in a large call center environment; demonstrated knowledge of call center best practices, key performance indicators, business drivers, call center telephony, and application technologies; advanced project management skills; advanced written and verbal communication skills; strong leadership and collaboration skills; strong customer and quality focus; excellent planning and problem solving skills; knowledge of advanced functions of Microsoft Office programs such as Word, Excel, Access, Visio, Project, and PowerPoint; strong knowledge of business intelligence tools; experience using customer service technical applications and related technologies for reporting and quality assurance management; excellent analytic, organization, and facilitation skills; and ability to coordinate multiple tasks simultaneously under tight deadlines.
Job Description
RESPONSIBILITIES:
Kforce has a client seeking a Telecommunications Technician to join their team in New York, NY. This resource will provide system upgrade and modification support to Teltronics 20/20 Telecommunications system and Cisco IP Phone Systems.REQUIREMENTS:
* Teltronics 20/20 Telecommunications systems
* Cisco IP Phone Systems
SCOPE OF SERVICES: Provide system upgrade and modification support to DOC’s Teltronics 20/20 Telecommunications system and Cisco IP Phone Systems
MANDATORY SKILLS/EXPERIENCE Note: candidates who do not have the mandatory skills will not be considered. Teltronics 20/20 Telecommunications system and Cisco IP Phone Systems
DESIRABLE SKILLS/EXPERIENCE : – Note: candidates who do not have the mandatory skills will not be considered Certifications in the above systems
SPECIAL REQUIREMENTS (use this section to identify any special instructions or requirements, e.g., Background Checks required, gaps in periods of performance, etc.) Must not disclose any information encountered as part of working on this system.
