Siera Whitaker
109 Marcus Garvey Blvd.●Brooklyn, NY 11206●sierra.whitaker@mail.citytech.cuny.edu●(347) 262-3894
Education
New York City College of Technology, CUNY Brooklyn, NY
B.S. Professional & Technical Writing, Expected December 2019
Specialization in Communication Design
Woodland High School Dorchester, SC Graduated with high honors. June 2009
National Honor Society
Experience
EverythingDid NYC December 2016-Present
Social Media and Blogging Intern
- Use Hootsuite to manage social media including Facebook, Twitter, and Instagram
- Grow company’s following
- Analyze target market
- Compile photos and news to post on social media sites
New York City College of Technology, CUNY Brooklyn, NY
Research Intern, LAA & LAS Accreditation Project November 2016-Present
- Use Atlas.ti 7, a system for sorting complex qualitative data, to add code and connectivity to a high-stakes departmental accreditation report
- Work alongside a team of 12 professors in the development of the project
- Conduct research on a weekly basis
Brooklyn Educational Opportunity Center, SUNY Brooklyn, NY
Work Study Office Assistant September 2016-November 2016
- Copied and scanned documents for students, teachers, and program assistants
- Organized file cabinet and filed paperwork
- Created institution-related documents using Microsoft applications including Word, Excel, and Access, and Google Docs
- Answer phones occasionally; direct callers to other departments and give information
- Perform receptionist assistant duties
311 Call Center New York, NY
Student Call Taker June 2016-September 2016
- Analyzed customer requests to provide most relevant city agency services
- Handled customer complaints about city agencies daily
- Handled emergency calls daily
- Constructed and submitted customers’ service requests
- Scheduled appointments for plan examiners and garbage collection
- Take notes and track information
- Navigated Seibel System to transfer callers and contact interpreters, emergency personnel, and supervisors
Equinox Holdings LLC. Brooklyn, NY
Maintenance Associate January 2016-May 2016
- Maintained facility’s standards of cleanliness; cleaned exercise equipment daily, folded and stocked towels, vacuumed and mopped floors, prepared cleaning solutions, dusted and cleaned surfaces throughout facility
- Collaborated with team members to ensure safety of facility
- Fulfilled clients’ requests while providing outstanding customer service
Activities
New Tech Times, Writer December 2016-Present
Write for “School Spirit” and “Knowing City Tech” sections in college newspaper
Housing Works, Development, Volunteer July 2016-August 2016
Committed 8 hours per week assistant development department in administration office