Siera Whitaker

109 Marcus Garvey Blvd.●Brooklyn, NY 11206●sierra.whitaker@mail.citytech.cuny.edu●(347) 262-3894

Education

New York City College of Technology, CUNY                                                                      Brooklyn, NY

B.S. Professional & Technical Writing,                                                            Expected December 2019

Specialization in Communication Design

Woodland High School                                                                                                                    Dorchester, SC Graduated with high honors.                                                                                                                   June 2009

National Honor Society

Experience

EverythingDid NYC                                                                                                     December 2016-Present

Social Media and Blogging Intern

• Use Hootsuite to manage social media including Facebook, Twitter, and Instagram
• Grow company’s following
• Analyze target market
• Compile photos and news to post on social media sites

New York City College of Technology, CUNY                                                                      Brooklyn, NY

Research Intern, LAA & LAS Accreditation Project                               November 2016-Present

• Use Atlas.ti 7, a system for sorting complex qualitative data, to add code and connectivity to a high-stakes departmental accreditation report
• Work alongside a team of 12 professors in the development of the project
• Conduct research on a weekly basis

Brooklyn Educational Opportunity Center, SUNY                                                            Brooklyn, NY

Work Study Office Assistant                                                            September 2016-November 2016

• Copied and scanned documents for students, teachers, and program assistants
• Organized file cabinet and filed paperwork
• Created institution-related documents using Microsoft applications including Word, Excel, and Access, and Google Docs
• Answer phones occasionally; direct callers to other departments and give information
• Perform receptionist assistant duties

311 Call Center                                                                                                                                       New York, NY

Student Call Taker                                                                                                June 2016-September 2016

• Analyzed customer requests to provide most relevant city agency services

• Handled customer complaints about city agencies daily

• Handled emergency calls daily

• Constructed and submitted customers’ service requests

• Scheduled appointments for plan examiners and garbage collection

• Take notes and track information

• Navigated Seibel System to transfer callers and contact interpreters, emergency personnel, and supervisors

Equinox Holdings LLC.                                                                                                                         Brooklyn, NY

Maintenance Associate                                                                                             January 2016-May 2016

• Maintained facility’s standards of cleanliness; cleaned exercise equipment daily, folded and stocked towels, vacuumed and mopped floors, prepared cleaning solutions, dusted and cleaned surfaces throughout facility
• Collaborated with team members to ensure safety of facility
• Fulfilled clients’ requests while providing outstanding customer service

Activities

New Tech Times, Writer                                                                                           December 2016-Present

Write for “School Spirit” and “Knowing City Tech” sections in college newspaper

Housing Works, Development, Volunteer                                                       July 2016-August 2016

Committed 8 hours per week assistant development department in administration office