Maria Ramirez
133-24 Sanford Avenue
Flushing, NY 11355
646-299-5575
 
Marirami90@yahoo.com
Summary:
Determined and hard working young woman looking for a part-time position as an administrative assistant.  Well organized, reliable and highly motivated.   Able to work independently or collaboratively. Honest, polite and patient. Focused and task oriented.
 
 
Education:Currently Enrolled
New York City College Of Technology
300 Jay Street
Brooklyn NY 11201
 
High School Graduate 2009
Benjamin N. Cardozo High School,
Law & mentor program

 
Achievements:
Member of the National Society Of Collegiate Scholars
Received the AP Scholar Award
Member of National Arista Honor Society
Graduated in top 10% of my class
Received a Regents Honors and Law Endorsed Diploma
 
 
Experience:
New York Mets 
Ticket Fulfillment & Services Representative 6/2012- Present
Administrative activities such as scanning & faxing documents, managing multiline phone systems, filing, copying, alphabetizing and organizing documents
Addressing customer inquires and concerns related to but not exclusive to tickets purchases, exchanges, reprints, returns, processing rainouts, season ticket plans
Booking Citi Field Tours
Supervise & train day of game staff such as ticket sellers
Resolve any problems customers may have at ticket windows
Proficient in ticketing programs such as ticketmaster, Paciolan and Provenue
Prepare New York Mets Ticket office and Local F-72 Ticket Sellers Union payroll using programs such as Valiant and ADP
 
Easy Choice Health Plan of New York, New York, NY
Provider Relations Account Representative
6/2011- 2/1012
Routine administrative activities
Responsible for processing/updating contracts with par providers.
Collecting and storing retrieved provider information.
Responsible for Medicare and Provider Directory clean up.
Direct Interactions with hospital management and credentialing companies.
Bookkeeping using the program Luci.
                                     
Dussard Walker & Associates, Brooklyn, NY                                    
Administrative Assistant
1/2007-12/2008 and 1/2010-1/31/2011
• Scan documents, make copies, properly alphabetize and organize
• documents in cabinets, update customer files
• Established file system which reduces file retrieval time
• Managed multi-line phone system to the right recipient
• Processed payments and handed receipts
• Scheduled appointments and addressed customers concerns
• Set up expense spreadsheets according to clients receipts
Prepare Individual & Corporate Taxes
Bookkeeping using the program QuickBooks  
                                                                                                             
 
Welsh Bros Realty, Long Island City 7/2009 – 1/2010                                                                                                                
Administrative Assistant – (Temporary Position)
• Managed multi-line phone system to the right recipient
• Addressed customer concerns
• Scan documents, make copies, properly alphabetize and organize
• documents in cabinets, update customer files
• Organize files and enter data utilizing the program Quickbooks
 
Skills: Microsoft Word, Excel, Power Point, Great communication skills, Bilingual Spanish.