- About Shipping Time: Non-Rush orders take ROUGHLY 3 to 5 business days to prepare for shipping. Rush orders are typically mailed within 1 business day. It can take more or less time to pack an online order based on how many orders we have at any given time and our travel for shows. Once mailed most orders arrive via USPS within 2 to 3 days. Large non-rush orders of 5 or more items may take 6 to 9 business days. We prepare and ship orders on Tues, Wednesday, and Thursday. Due to shows, we do not ship Friday through Monday.
- RUSH Order: Need an order by a certain date or asap? For an added fee we can mail your order out in 1 business day. Rush orders are shipped via USPS. Rush shipping options are available at check out. Due to our show schedule, we can not ship rush orders during shows on weekends. We HIGHLY recommend using this feature when ordering if you need the order by a certain time.
- Delays: Shipping delays happen throughout the year due to our show schedule which involves extensive travel time away from the warehouse that we store and ship items from. Please refer to our online schedule for our shows and shipping delays. During show travel and delays we are unable to process ANY orders including rush ones. During busy holiday seasons, we experience delays due to the high volume of sales.
- Free Shipping: As of Feb 1st, 2019 orders over $75 before sales tax qualify for free non-rush shipping within the USA.
- International Orders: We use USPS and UPS for shipping. International customers are responsible for any import taxes and the accuracy of their mailing address.
- Returns & Exchanges: Due to the unique nature of our products we accept returns on a limited basis. If you have any questions about an item, please ask us them before purchase. We accept returns and exchanges at a 25% restock fee, and the customer pays for shipping. Any good exchanged must be in the condition in which it was sold to the customer. Goods returned smelling of pets or smoke may not be accepted due to damages. All goods must be returned in the same condition as what they were purchased. Alterations to our products purchased will result in a refusal to refund.
- Special Handling: The USPS charges $10 to use special handling for any package that is frail. We recommend that customers buy this option when shipping anything delicate like an antique, or pottery. In choosing not to purchase these options customers risk damaged goods during shipping. Ohio Kimono is not responsible for damage to goods during shipping.
- Tracking: All orders are shipped via USPS or UPS with tracking, which will be emailed to the customer directly once the item has shipped.
Japan International Retailing
