New York City College of Technology, CUNY
Department of Hospitality Management
Janet Lefler Dining Room
MEMORANDUM
To: Front and Back Server service staff
From: Widline Valentin, Student
Date: 09/19/19
RE: Reinforce of Training
To the opening of Janet Lefler Dining Room, I am informing that all front and back house server to be ready to serve and deliver at the standard of the company. Server is to be reported directly to the Director of service. Be inform that servers must set-up, service and breakdown of the dining room. As well as perform tasks as necessary.
It is expected for all servers to come prepared with tailored long sleeved shirts, black vest, black trousers, black shoes and socks, conversation tie. Hair needs to be tied back, clean shaven, clean short nails without nail polish. Do not wear any cologne or perfume, as it can disturb guests. All silver and glasses are to be polish, napkins are to be fold. Organized the marking plates and then proceed to set the table. Check station for proper equipment and cleanliness. Be knowledgeable about the menu as it is expected to know and explain to the guests. Chefs will answer questions about the menu, plate presentation and trigger ingredients. Remember to stand in position with menus, smile and greet. Water and bread is always been served.
Remember you are the face of the company. A great experience starts with a great customer service. Let’s serve to the best of our abilities and have a great dining service.
“Professional is not the job you do but how you do the job” – unknown
Providing Over 70 Years of Quality service to the Hospitality Industry
