Examine the role of management and leadership in hospitality and other service organizations.
Identify both challenges and opportunities facing organizations such as responding to globalization, managing workforce diversity, stimulation, innovation and change, improving quality and productivity and other issues relevant to the management of human resources in today’s dynamic hospitality business climate.
a. Identify, evaluate and demonstrate the impact of teamwork within various organizational settings including the classroom-learning environment
b. Name and describe challenges and benefits of working within a diverse workforce
c. Evaluate and discuss the role of human resources management and its relationship to achieving corporate objectives
d. Examine and report the key attributes and challenges of organizational change
e. Define key language and understand primary concepts pertinent to effective management of a hospitality workforce in a global marketplace