Edwin Quizhpi- Blog #3

One of my major accomplishments was when a Cell Site in Brooklyn went down (out of service) and I worked with RF engineers to bring it back up before a specific deadline. My manager informed me of a site that crashed overnight and I went to visit the cell, as that weekend there was a special event in Brooklyn; The Mermaid Parade in Coney Island. After being there the entire day troubleshooting, driving back and forth from cell site to cell site, I finally verified the issue. The cable from our Base Station to the Microwave on the antenna pole was fried. This caused the site outage in Brooklyn. I cover the Queens area but I still went ahead and worked with different RF Engineers and contractors to restore this Cell Site. Even though I did not have an assigned work ticket to complete this site I stayed on site as it is a high priority to bring this site up before 6/20/15. For this team I go the extra mile to always keep the Brooklyn/Queens Market in top shape. This is an example of when I went the extra mile staying on site for 2days in order to restore the Network. This happened today, the site is now in service and processing calls.

Yes I do believe my response will measure up in an interview since this site would not come up for 2 days. The specific task of this problem was to investigate the outage and bring the site back up. When restoring the Cell Site in Coney Island our end-users can make calls without any issues or drops. In case of an emergency the Sprint customers will be able to reach 911 right away as the Cell is processing calls. Once I arrived on site I performed every step to bring the site up, I power-cycled the Base Station, reset the AC temperature, informed RF, and visited the Dominate Cell which provides the backhaul to the Coney Island Site. My role specific role was as an FSO (Field Service Operations) was to troubleshoot. The actual result was that after I informed the Project Managers that my troubleshooting isolation all led to either a back Microwave or an out of reach cable, the next day the PM ( Project Manager) send Contractors to replace the faulty out of reach equipment, and eventually the site came up. This took place June 2015, and took about two days of repairments. The environment for this objective in terms of pace was within a deadline date of 06/20. This was a very high priority within the Brooklyn Market, as I worked with RF Engineers, many Project Managers (including my Manager) and Contractors. This issue was within the eyes of many Top Managers, and it was my job and my co-workers to bring the site up. All in all, this story was one of my greatest accomplishments thus far.