Hello, my name is Pamela Salazar, I am a transfer student at New York City College of Technology. I am working towards getting my Associates Degree in Hospitality Management. I don’t have much experience in this industry, but I am striving to become a front desk manager at the Westin hotel. Becoming a front desk manager takes a great combination of efficiency, diligence, management, and organization skills. however, I am excited to learn the basics of ownership and leadership. Also, this program will help me build my social skills and be more open with others. My goal upon graduation is to become the best I can be at the front desk and have great satisfaction, which leads to guest loyalty.