Thought leader and experienced in both soft and hard skills throughout the complete project lifecycle.

Successfully lead the implementation of NYCDOT ServiceNow ITSM, ITOM, ITBM, and custom design and development of ServiceNow Incident, CMDB, Discovery, Knowledge Base, Placard Management, Telecom Asset Management, IT Learning Management System, Power BI ITSM Reports, HR Separation, IT Asset Management, Service Portal, Service Catalog, EZPass/Toll Invoice Management, Traffic Network Incident Management, Traffic Field Service Management, Traffic Network Asset Management, .Net Solutions in IT Asset Management and IT Salvage Management following waterfall or scrum methodology.

Responsibilities included managing product portfolio, plan, training, invoice management, ServiceNow project roadmaps, product ownership, product administration, requirements elicitation, product design/development, product testing, product deployment and maintaining performance and capacity, and maintaining relationships with vendors and stakeholders.

Current experience in AWS, Azure MFA Integration, ADFS Integration, Salesforce, McAfee Enterprise, Office Suite, Microsoft Project 2016, .Net WebForms, Visio, Enterprise Architect, JIRA, Microsoft Project, Project Libre, Absolute, AWS, BMC Remedy, FileMaker, Adobe Livecycle, SQL, NoSQL, REST API, SOAP, Agile Framework(SCRUM), Project Management, Business Analysis, Data Science, Tableau, Microsoft PowerBI, Qlik, Rasberry Pi, Arduino, and Microsoft ADFS integration.

Awarded the “Best of NYC” for leading implementation/development of ServiceNow solutions and .NET Solutions for NYCDOT.

Awarded “NYCDOT Above and Beyond” for replacing BMC with the implementation of ServiceNow.