Crowne Plaza JFK, Queens, NY-Guest Service Agent
(April 2018 – Current)
- Streamlined check-in process to decrease wait and increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance and answer questions.
- Answer multiple-line phone system to respond to inquiries and transfer calls to correct departments.
Quality Inn and Suites , Lexington, MA- Front Desk Agent
(July 2015 – January 2018)
- Greeted guest at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Trained new employees in procedures and customer service.
- Made and confirm reservation.
