Whether you are a Franchise or Corporate hotel, this is exactly the type of review that you do not want for your property. I highly encourage entrepreneurs to create more and more local businesses in order to help their community growth. So many of us felt the “leftovers” of hurricane Sandy , I really mean it, but this should be used as a reason to even do a better job! This hotel had everything to start fresh, from the bottom, and offer so many great amenities to its guests. Nowadays more people are traveling locally. Guests want to experience their community products and services. I am really sorry, and apologize on behalf of those guests that did not have a memorable experience with the Playland Motel. It does not matter the size of the property, whether it is a 1200 room property, or 200; service is service! I also understand space in the city is limited across the board, but when designing a hotel room, owners must take into account the room set up. Will this guest be able to move their suitcases? Would they be able to open the luggage rack? How many guests can this room comfortably hold? This property “has” everything to be successful! It is on a great location, close to the city, within steps from the beach, attractive rates, but all of these is seemed by the guest as nothing if their experience goes wrong. It is extremely important that a guest’ stay is flawless from the beginning, because this will set the tone until the last day of their stay. Most guests give low scores and bad reviews to hotels just because their checking process was not ok, or simply because their coffee was cold. This is why it is so important to ensure the guest is taken care of from start to finish. It is the right thing!