I am a senior student in New York City College of Technology majoring in Hospitality Management in my Bachelor of Technology degree.
Hospitality is second nature to me being a peoples person and my African culture and background which emphasize communal participation rather than individual pursuit. I grew up around my two grandfathers and my father who were always hosting and entertaining for one reason or the other. And from a very tender age I was just good at anticipating guest needs, meeting them and also “reading” a situation and coming up with the most appropriate solution.
As I grew up, I knew business world was my arena, because other than partaking in my extended family catering, I did very well in assisting my parents who were business people. Even at a tender age I somehow knew or understood that money was not in sales or higher percentage mark-ups, but big money and return business was in satisfied customers and loyal customers.