SHARON FREEMAN
517 PARK PLACE, APT. 2
BROOKLYN, NEW YORK
Sharonfreeman05@aol.com
(H) 347-627-3414 ©347-325-4406
ADMINISTRATIVE PROFESSIONAL
Highly experienced and accomplished professional in the administrative field with long-standing and diverse experience throughout multiple corporations. Monetary and service awards received for outstanding service and leadership skills for dedicated work ethic and productivity. Articulate communicator with varied knowledge in retail sales, publishing, government and state municipalities. Key strengths include:
Filing & Organization Timekeeping & Finances Research & Sales
Management Criminal Justice Court Administration
Multi-tasking Expertise MS Office, Presentation Written & Verbal Communication
Proficient in MS Office Suite, WordPerfect, Excel, Power Point, Access
Data Entry 1800 Keystrokes
Type 55 WPM
Familiarity with State and Federal Court Systems
PROFESSIONAL EXPERIENCE
PT CUNY 311 CALL CENTER REPRESENTATIVE 01/-03/2012
New York, NY
Handle calls pertaining to the five boroughs of NYC agencies, municipalities and local entities.
PT OFFICE AUTOMATION ASSISTANT Present
New York, NY
Receptionist with strong ability to work independently and outstanding organizational & multi-tasking skills.
Established cases in a specialized computer program (IMS), complied case files for state and local agencies
Issued Notices of Right to Sue, organized conference calls, distributed mail and filed
DATA RECORDING ASSISTANT 2008-2011 Brooklyn, NY
Handled individual criminal court cases for corrections and updates and provided excellent
customer service.
Entered appropriate demographics, maintained multiple court calendars
Interacted with the public, judges, court clerks, lawyers and other staff members
OFFICE AUTOMATION ASSISTANT 2005-2007
New York, NY
Lead receptionist with strong ability to work independently with outstanding organizational and multi-tasking skills.
Established cases in a specialized computer program (IMS), complied case files for state and local agencies
Issued Notices of Right to Sue, organized conference calls, distributed mail and filed
Consistently met and exceeded answer and call time requirements with a 99% accuracy rate
RECEPTIONIST 2005
New York, NY
Enhanced customer relationships by handling and resolving all customer/vendor issues in a timely manner.
Processed packages and input pertinent information into a data base system
Answered switchboard calls, meet and greet guests and relieve other staff members
SALES ASSOCIATE 2004-2005
Brooklyn, NY
Provide customer service and cashier services. Informed patrons of current/future sales upgraded and opened accounts. Assisted customers with selections of interest.
PROGRAM SUPPORT ASSISTANT 1997-2000
Brooklyn, NY
Lead liaison recreated program manual and implemented federal guidelines for filing system.
Enrolled patients into program, issued identification cards
Established medical charts, schedule appointments and made travel arrangements
Supervised incoming volunteers, organized conference calls and meetings
Balanced quarterly budget, responsible for government credit card
Ordered medical and office equipment
Timekeeper and daily calendar maintenance
EDUCATION & PROFESSIONAL DEVELOPMENT
NYC COLLEGE OF TECHNOLOGY
B.A. Human Services Current
Borough of Manhattan Community College
A.A. Degree Completed
