Previous Employment Experience

Below you will find a list of my previous work experience.

Medical Office Receptionist	2014 to 2015
Essex Medical Center, Dr. V. Maddali	Livingston, NJ

Welcomed and greeted all patients and visitors, in person or over the phones Verified and updated all patients insurance, collected co-payments and issued receipts Managed new and follow-up appointments in GlaceEMR Utilized Phreesia for registering new patients and updated existing patients’ personal information Responsible for keeping the flow of patients moving smoothly Protected patient confidentiality by ensuring health information and financial data were handled securely Maintained a clean and organized environment

Senior Group Creditor Administrator	2012 to 2013
Hand-In-Hand Mutual Fire & Life Assurance	Georgetown, GY

Customer Support

Interviewed applicants to determine eligibility for life insurance Provided referrals to applicants for medical examination Analyzed and reviewed applicant’s questionnaire, medical examination results and bank’s loan slip Collaborated with internal departments regarding applicant’s background history Assembled applicant’s file and determined the appropriate level of underwriter’s approval required Accountable for incident management and resolution regarding customer’s premium, coverage denials and policy

Billing

Quoted rates, calculated and determined customer premium Collaborated with banks to ensure funds disbursements to customer Collected payments and issued receipts to customer Worked with accounts payable to ensure doctors and customers are reimbursed accordingly Maintained and updated system database and manual logs with customer’s invoice Created monthly and yearly customers billing report Trained and supervised three employees

Group Creditor Receptionist	2011 to 2012
Hand-In-Hand Mutual Fire & Life Assurance	Georgetown, GY

Conducted research to resolve discrepancies to customer’s satisfaction Answered telephone and transferred calls to appropriate staff member Coordinated daily activities of Credit Clerk team and follow up on all branch communications Prepared receipts, vouchers and memo for payments Recorded and reconciled creditor statements Maintained and updated customer files and records in system database Typed minutes and composed various forms for HR, AP, hospitals and banks Sorted and distributed incoming correspondences, bookkeeping, copying, faxing, mailing and filing Maintained confidentiality in facet of clients, staff and agency information