After reading the article I came about the concept that documentation is a way of organization. the author was an network administrator that never used to write things down. He used to repeat procedure he done before from his memory when an old problem comes back around. . After he became a Professor in hardware and network courses, he started to to require his students to write journal about their project. he thought that this tactics would help his students understand the information more but also to improve their written skills. the documentation process is a guide that will contain specific steps of operation. Guides are self expletory and this is the idea that the documentation process is based upon.
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