Articles on Process Documentation

Well both of these articles are trying to state the importance of process documentation.  In the first article “write it down” the author was an network administrator that never used to write things down. He used to repeat procedure he done before from his memory when an old problem comes back around. As time went by, he decided to start writing procedures down because he didn’t want to make the same mistake in the same problem. After he became a Professor in hardware and network courses, he started to to require his students to write journal about their project. he thought that this tactics would help his students understand the information more but also to improve their written skills. on the other hand, the second article “Documentation Dilemmas” by Christine Robinson was more in depth about documentation. The author talks about what is documentation, the positive and negative aspect of documentation. according to the article documentation preserves knowledge, communicates expectation and requirements, and it is an empowerment tool. Each one of these example play a significant role because without them most organization wouldn’t survive.