Kiana’s résumé
Kiana Mata kiana.m1354@gmail.com www.linkedin.com/in/kiana-mata
Education & Training
CUNY New York City College of Technology, Brooklyn, NY
Bachelors Degree in Hospitality Administration/Management, December 2021
CUNY Kingsborough Community College, Brooklyn, NY
Associates Degree in Culinary Arts December 2019
Certifications
NYC DOH Food Handlers 2014
Key Skills
Culinary Skills – Various components of the professional food service industry with a focus on trends, customer demands, fundamental cooking/baking terminology and techniques, in addition to, skills in buying, merchandising, labor, regulatory compliance and special projects as assigned.
Customer Service and Computer Experience – Greet customers in a friendly manner, and explain the amenities of the establishment. With ability to work rapidly and efficiently during rush periods while providing service to meet and sustain a high level of customer satisfaction. Proficiency with Outlook, Microsoft Office, Word, and operations-related applications pertaining to the company.
Professional Experience
whole foods market
Service Team Member12/2019- percent
▪ Prepare baked products such as muffins, scones, cookie, etc, for next day service.
▪ Meet, greet, and serve customers graciously and effectively.
▪ Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products
▪ Monitors and prevents spoilage and communicates waste to buyers, Team Leaders and, shift supervisor.
Product Specialist1/2018- 11/2019.
▪ Order products for the bakery department, ensure minimal out of stocks, account for shrink, process product transfers and audit inventory levels.
▪ Performs all functions related to perishable product ordering, maintaining planogram/schematic integrity, and support meeting financial targets through proper order and shrink controls.
▪ Responsible for all functions associated with incoming product for a specific assigned area at the store including inspecting, temping, organizing, counting and verifying weights of incoming products.
▪ Ensure back of house areas are organized and ready for physical inventories.
▪ Cross-trained to work in all departments as a Team Member.
Store Baker6/2015-12/2017
▪ Arrives to work station on time, appropriately groomed, dressed and ready to work
▪ Measures, mixes, and prepares raw materials according to company specifications and recipes.
▪ Forms, cuts, molds, shapes, and bakes dough.
▪ Ensures temp, sweep, and sanitation logs are completed.
Sweet Lee’s Desserts
Bakers Assistant 7/2014- 12/2014
▪ Adhered to safe food safety and sanitation guidelines/procedures.
▪ Have the ability to work with a team and independently.
▪ Technical skills in preparation and the handing of bakery products.
▪ Assisted in preparing and baking items such as cakes, cupcake, and pies.
Professional Food Service Problem Solving Cost Controls
Food Presentation/Production Knife/Utensil Handing Kitchen Organization
