Friday, September 20, 2013

Professor: H. Hutchinson

Perspective in Hospitality Management- HMGT 1101

Chapter #: 1

Introducing Hospitality Summary

Jacqueline Scott-Smart

Hospitality has been around since the beginning of civilization.  The word hospitality comes from the word hospice, an old French word that means provide care or shelter for travelers.  Years ago, in order for people to trade products they had to travel outside their towns, which usually took days or even weeks. As travel increased, so did the need for hospitality.  Inns and taverns were built along the roadside for people to eat and drink as well as to rest, if needed, so they could continue on in their travels.  In the New World, inns and taverns also functioned as meeting places for travelers to conduct business affairs.  After the French Revolution, restaurants were established for people to come together and network.  As the world continued to develop and grow, people were able to travel by other means on land and in the air.  The ability for more people to travel further led to the developments of hotels, motels, fast food chains, coffee shops, and amusements parks.  Hospitality has been around for many years and is an important factor in the success and reputation of any customer or guest relations