Jennifer Medina
407 Central Park West APT 1D, New York, NY 10025
Cell: (347)978-1005
Email : Jennifer_medina1@hotmail.com
Career Focus
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Enthusiastic, ambitious and highly organized hospitality student looking to use industry knowledge and experience in a management position, where I can maximize my guest service performance, quality assurance, and training experience.
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Summary of Skills
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· Computer Proficient
· Excellent communication skills
· Attention to detail
· Outstanding interpersonal skills
· Self-starter
· Customer service
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· Leadership abilities
· Excellent analytical skills
· Issue resolution
· Excellent planning/coordinating
· Quick learner
· Energetic and organized
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Education and Coursework
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New York City college of Technology -2010 to Present
Brooklyn, NY
Major: Hospitality Management, Focus Area: Pastry Arts
Bachelor of Tech
University Neighborhood High School -2006-2010
New York, NY
High School Diploma
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Work History
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Walt Disney World Resorts (Disney College Program) -Jan 2012 to August 2012
Orlando, FL
Customer Relations:
· Greeted and assisted guests.
· Worked very effective way in a busy enviorment
· Served Guests in a professional manner.
Process Improvement:
· Documented process to train new assistants.
Extra Curricular Activities
Volunteers of America
Operation Backpack: I help create new backpacks for the new school year for children in need in domestic violence shelters/ homeless shelters.
Breast Cancer Task Force
Breast Cancer Awareness: I help this organization in breast cancer fund events around New York City. I help distribute breast cancer information to women of all ages.
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Experience
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· Animal Kingdom -Jan 2012 to May 2012
Walt Disney World Resort
Orlando, FL
-Gained essential knowledge of Guest services.
-Worked independently and as part of a team to make sure we made our guests experience in the Walt Disney World Resort the best experience of their lives.
-Outdoor Foods. I was responsible for serving the food to our guests in the most efficient and high performance rate.
· Art of Animation Resort -May 2012 to Aug 2012
Walt Disney World Resort
Orlando, FL
-Was part of the opening team (May 31, 2012) in the Art of Animation Resort in Orlando, Florida.
-Worked as Front of the House in Quick Food Service.
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Languages
Expert written and verbal fluency in Spanish and English
Technology
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MS Office (Word/Excel/Power Point/Access/Project), Streaming Media, Windows (all)
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