Human Services Student looking to obtain a position in an agency to utilize new skills. Experienced in clerical and administrative assistant work. Independent and detail oriented with good level of professionalism while interacting with people with the aim to provide quality service.
EDUCATION
Human Services Associates in Applied Sciences
New York City College of Technology 2011-Present
EXPERIENCE
311 Operator Kings Teleservices 2006-2006
- Dealt with high volume customer service over the phone using critical and analytical skills
- Processed complaint and difficult callers
- Redirected calls to the appropriate specialist or agency
- Maintained good record according to the company’s quality assurance standards
Inventory Control Hannifin 2003-2005
- Recorded inventory on a weekly basis
- Prepared outgoing shipments and billing
- Accurately kept logs of returned and damaged merchandise
Clerical Department of Commerce 2000-2000
- Assessed forms for agency compliance
- Filed forms and updated data into system
- Facilitated assistance for customers and staff over the phone
Office Assistant Sandors & Gross 1999-2000
- Classified designs and described them using company database
- Ensured the transfer of patterns to and from production department
- Handled customer service, providers and contractors
Skills
- Proficient in Microsoft Office, Outlook