Resume

 

Human Services Student looking to obtain a position in an agency to utilize new skills. Experienced in clerical and administrative assistant work. Independent and detail oriented with good level of professionalism while interacting with people with the aim to provide  quality service.

EDUCATION

Human Services Associates in Applied Sciences

New York City College of Technology                                                                      2011-Present

 

EXPERIENCE

311 Operator                                                              Kings Teleservices                    2006-2006

  • Dealt with high volume customer service over the phone using critical and analytical skills
  • Processed complaint and difficult callers
  • Redirected calls to the appropriate specialist or agency
  • Maintained good record according to the company’s quality assurance standards

Inventory Control                                                      Hannifin                                   2003-2005

  • Recorded inventory on a weekly basis
  • Prepared outgoing shipments and billing
  • Accurately kept logs of returned and damaged merchandise

Clerical                                                                       Department of Commerce     2000-2000

  • Assessed forms for agency compliance
  • Filed forms and  updated data into system
  • Facilitated assistance for customers and staff over the phone

Office Assistant                                                          Sandors & Gross                    1999-2000

  • Classified designs and  described them using company database
  • Ensured the transfer of  patterns to and from production department
  • Handled customer service, providers and contractors

Skills

  • Proficient in Microsoft Office, Outlook

Leave a Reply

Your email address will not be published. Required fields are marked *