class information tech help

Instruction – Experiments with Video FAQs

Many of my classes combine teaching software with comprehensive student projects, resulting in common challenges for students once they dive into the work. Rolling out fully virtual instruction has given me the opportunity to pre-record or (in these cases) post-record answers to frequently asked questions so that students can easily refer back and replay at their own pace.

The example below is from my scheduling class, CMCE 2421:

Q: In P6 I’m seeing yellow boxes at the bottom of my screen instead of the details (WBS, activity type, etc.). I don’t know where I clicked or how to get back.

A: Click View > Show on Bottom > Details. See demonstration in the following video.


class information tech help

Google it! How to Make a Combo Chart using a Mac?

The images below don’t give you the answer, just remind you how to search for answers . Include in your search terms:

  • Your computer or operating system type
  • The name of the software you’re using
  • A simple description of problem or thing you’re trying to do
  • (You can also do this if you get an error message – copy and paste the error message to find out what to do)

Good luck!

Want this?
google search image
Do this.

Best, Prof. Sowder

class information tech help

Student Tech Help for My Classes and Beyond

Information regarding City Tech’s Device Loan Program

A link to Virtual City Tech, a hub of resources to assist students created by CIS

When participating in virtual learning courses, it is vital to consider the technology needed in order to have a successful course. We recommend that you meet the technical requirements below.

  • A computer (desktop/laptop) or mobile device (smartphone/tablet). If you need to borrow a device, click here.
  • Speakers/headphones/earbuds for listening to audio or videos presented in courses.
  • Webcam for interacting in course activities that require video feedback from students.
  • High speed internet access

It is imperative that you (1) have and use a CityTech email account, and (2) create a BlackBoard account. Significant amounts of course material are hosted on and submitted via Blackboard.

  1. You should have access to and be able to use the Chrome, Firefox, Safari, or Internet Explorer browsers.
  2. If you do not know your CityTech email login information:
    1. Visit
    2. From there, retrieve your login information and log into your account.
  3. If you need additional help with your CityTech email, or do not have an account:
    1. contact the CityTech Help Desk at 718-260-4900 OR
    2. Email HelpDesk at
  4. For BlackBoard training and support on all tools required to fully participate in the interactive component of the course:
    1. Access the “Beginners Guide to BlackBoard Course Info” training at AND/OR
    2. Email the open student lab at for BlackBoard help AND/OR
    3. Call (718) 254-8565 for BlackBoard help
    4. Visit their website: