Student Tech Help for My Classes and Beyond

Information regarding City Tech’s Device Loan Program

A link to Virtual City Tech, a hub of resources to assist students created by CIS

When participating in virtual learning courses, it is vital to consider the technology needed in order to have a successful course. We recommend that you meet the technical requirements below.

• A computer (desktop/laptop) or mobile device (smartphone/tablet). If you need to borrow a device, click here.
• Speakers/headphones/earbuds for listening to audio or videos presented in courses.
• Webcam for interacting in course activities that require video feedback from students.
• High speed internet access

It is imperative that you (1) have and use a CityTech email account, and (2) create a BlackBoard account. Significant amounts of course material are hosted on and submitted via Blackboard.

1. You should have access to and be able to use the Chrome, Firefox, Safari, or Internet Explorer browsers.
2. If you do not know your CityTech email login information:
   1. Visit http://cis.citytech.cuny.edu/Student/it_student_findemail.aspx
   2. From there, retrieve your login information and log into your account.
3. If you need additional help with your CityTech email, or do not have an account:
   1. contact the CityTech Help Desk at 718-260-4900 OR
   2. Email HelpDesk at studenthelpdesk@citytech.cuny.edu
4. For BlackBoard training and support on all tools required to fully participate in the interactive component of the course:
   1. Access the “Beginners Guide to BlackBoard Course Info” training at http://websupport1.citytech.cuny.edu/studentworkshops.html AND/OR
   2. Email the open student lab at itec@citytech.cuny.edu for BlackBoard help AND/OR
   3. Call (718) 254-8565 for BlackBoard help
   4. Visit their website: http://websupport1.citytech.cuny.edu/studentbb.html.