http://jobsearch.about.com/od/sampleresumes/l/blhelpdesk.htm

1)  Begin class by posting a comment to this entry talking about one of the sample resumes you found. What is good about this resume? What are its strengths and weaknesses? If the resume is specific to your field, what elements should you try to include in your own resume? I found the resume above to be interesting. one of the reasons, is because it touches base on everything a help desk technician basically needs to know. I like the fact that this person, is very skilled in what she does. 5 years of experience of providing pc and client/server tech support, should be enough to get any job in the IT field. she also had experience diagnosing, troubleshooting, and resolving issues with hardware maintenance. in my opinion, I think I would hire someone matching the skills and experience of this person. she also have some important certifications and qualification
A+ Certified Technician, 2007
MCP Certification, 2006
Bachelor of Science in Business Administration, Riverside City College, 2006
AST in Electronic Engineering Technology, Sumpter College, 2004