Working for Disney’s Caribbean Beach Resort has definitely has taught me more about the hospitality management industry. After just two month of working as a food and beverage host, I was promoted to a General Teller. This position was extremely different then anything I have ever done before, but after a few days of training and a few weeks of practice I was proficient in it. On a day to day basis, I was in charge of the funds of five locations at my resort; food court, memerchandise, Shutters restaurant, Pool bar, and room service delivery. Had to utilize special software to track and manage the daily finances of all five locations. Through out the day, had to count money to prepare tills at bank and deliver to all cashier. If registers were to high on money or to low, had to manage it right away. Also had to manage all cashiers at their present shifts, assisted them with void transactions and overseeing their paperwork. When money in till does not match up with the revenue report, we must follow operating and security procedures for prevention of loss through fraud, or robbery. This mostly happened about three times a week on average. During down periods I would usually walk the floor and assist our guests with anything they might need, information on dining plans, how to use their vouchers, and even upset guests, trying to make a magical moment by offering them something that will make their day, or even make their trip.
The hardest part of the job was the late hours. As a General Teller I was usually the last one out of the food court, because of all the paper work at the end of everyone’s shifts. First I had to run everyone’s revenue report and EDS file and make sure everything matched up with their tills. Then separate all their paperwork for the day, run the money through the TCR machine (Teller Cash Recyclers), and finally file the paperwork. This had to be done for all 8 registers in the food-court, the 6 registers in merchandise, each server in shutters restaurant, each bartender in the pool bar, and each delivery person in room-service. Last and final thing you do is have the manager lock away the money that is needed for the next day in the safe. Only then can you electronically close each store through the Matra system and call it a day. The job was definitely not easy, but was rewarding in every way possible. I have learned a tremendous amount from being a General Teller at Walt Disney Worlds Caribbean Beach Resort. It has showed me the financial side of managing a resort, as well as helped me tremendously with my customer service skills.
