Cornelio’s Profile Student Toggle navigation

Hotel Management, Revenue Management.

Thank you for reading my profile. It is my pleasure and honor to have you on my page. My name is Cornelio Encarnacion. I am a Hospitality Management student of City Tech. I started to enjoy the hospitality industry almost 10 years ago. My first work experience was as a Service Promise Agent, which was a program that Sheraton Hotels was running at the time. 2 years later, I became a GSA (Guest Service Agent). In this role I experienced the pleasure of going above and beyond for the guest by providing those “little things” that matter and make the difference. 3 years later, I was promoted as a Front Office Supervisor in another Sheraton Hotel in New York City. In this role, I did not only continue enjoying the day to day interaction with the guest, but also had the opportunity of connecting with every department of the hotel. 1 year later, I became a Revenue Analyst; I do not get to interact with the guest as much as I used to, but it gives me the benefit of better understanding the business side of the hotel industry; controlling rooms allotment, working with different market managers, making decisions that will make a difference on the hotel’s performance (rates, rooms, etc). I enjoy very much working with all the hotel departments and the interaction with the guest. At the end of the day, we all are travelers and want to feel special.