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Syllabus

HOSPITALITY WORKFORCE MANAGEMENT IN A GLOBAL MARKETPLACE
HMGT 3501

Department Mission Statement
The Hospitality Management Department of New York City College of Technology educates students for careers in the hospitality industry through foundational knowledge of hospitality operations and experiences that cultivate diverse perspectives, lifelong learning, collaboration, and community engagement.

Program Learning Outcomes
To graduate students who

      • identify and demonstrate skills relevant to the operational areas of hospitality management. (PLO #1)
      • utilize the dynamics of collaboration in diverse settings. (PLO #2)
      • demonstrate effective communication skills. (PLO #3)
      • exhibit the analytical and social skills essential for success in the global workplace.(PLO #4)
      • value and integrate lifelong learning, civic engagement, ethical reasoning, and social responsibility. (PLO #5)
    • Course Description
      This course examines the role of management and leadership in hospitality and other service organizations.  Identify both challenges and opportunities facing organizations such as responding to globalization, managing workforce diversity, stimulation, innovation and change, improving quality and productivity and other issues relevant to the management of human resources in today’s dynamic business climate.
    • Prerequisites
      HGMT 2302, HMGT 2303, HMGT 2304, HMGT 2305 or AAS degree in Travel and Tourism or Hospitality Management
  • Course Objectives
  • Upon completion of HMGT 3501, students will be able to
        1. Identify, evaluate and demonstrate the impact of teamwork within various organizational settings including the classroom-learning environment.
        2. Name and describe challenges and benefits of working within a diverse workforce
        3. Evaluate and discuss the role of human resources management and its relationship to achieving corporate objectives
        4. Examine and report the key attributes and challenges of organizational change.
        5. Define key language and understand primary concepts pertinent to effective management of a hospitality workforce in a global marketplace.

 

  •  

    Grading Procedure
    Participation                             15 %
    Weekly assignments             30 %
    Diversity essay                        15 %
    Civic engagement project  20 %
    Final essay                                20 %
    Total    100%

    Assignments
    Participation
    At the start of each class meeting, student will have to answers a question that will prompt the daily course objective. If a student is late or does not attend the meeting, they will not be able to participate in this assignment.  Each assignment is worth one point for a total of 15 points for the semester.

    Weekly assignments
    Each week, students will be assigned to write a one-page reaction paper to an article, video, podcast, or other assigned reading that relates to a course learning objective. There will be 10 weekly assignments, each worth 3 points for a total of 30 points.

    Diversity essay
    Students will post an essay in which they will share a story of diversity and inclusion.

    Civic engagement project (Assessed using the attached rubric)
    Students will select a hospitality company that promotes Civic Engagement on their website.  They will describe one of the initiatives the company engages in and list how the company promotes that activity.  Lastly, the student will reflect on the benefits of participation in civic engagement activities for all parties involved.

    Final essay
    Students will write a self-reflective essay on the type of leader they will become.  The essay will be based upon the culmination of their life experiences and what you have learned and discovered about themselves this semester.  In the essay the student will also discuss some of their personal values and how they plan to implement those value in the workplace.

    Grading System  
    A        93 – 100
    A-      90 – 92.9
    B+      87 – 89.9
    B         83 – 86.9
    B-      80 — 82.9
    C+      77 – 77.9
    C         70 – 76.9
    D         60 – 69.9
    F          59.9 and below

    Required Text
    No required text. This is an OER class: https://openlab.citytech.cuny.edu/hmgt3501/

    Suggested Reading
    OER. (2017). Organizational behavior. University of Minnesota Libraries Publishing.
    Human Resource Executive: https://www.hrresource.com/

Civic-Engagement-VALUE-Rubric

Selected Bibliography
OER. (2017). Organizational behavior. University of Minnesota Libraries Publishing.
Komopaske, R. (2018). Organizational behavior and management (11th ed.). McGraw-Hill.
Giiderham, P. (2019). Global strategy and management: theory and practice. Edward Elgar Publishing.
Robbins, S. (2018). Organizational behavior: what’s new in management (18th ed.). Pearson Publishing.