Brian Facchin

7156 244th St.,Douglaston, New York 11362 Cell: (646)696-1706 bfacchin76@gmail.com

Professional Summary

Self-motivated Director of Operations effective in applying both tangible and intangible services offered by FedEx Ground. Expert in operations analysis and management. Persuasive speaker and negotiator.

 Work History

Vice President of Operations, 03/2013 to Present

Amark Express Service Inc. – Douglaston, NY

• Managed business finances, including paying vendors and suppliers for products services rendered.
• Prospected to obtain new accounts while maintaining relationships with existing accounts.
• Developed and implemented a comprehensive training program.
• Monitored income expense sheets to track and adjust expenses.
• Researched public perception of products and services and used information gathered to guide strategy development.
• Reviewed sales and activity reports to measure productivity and meet company performance targets.
• Delivered to residential and commercial locations.
• Inspected cargo for count accuracy.
• Successfully avoided time delivery delays by carefully planning best routes.
• Received pick-ups and delivered them to warehouse.
• Oversaw multi-stop routes and made deliveries of Hazmat freight.
• Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
• Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
• Reported any mechanical problems encountered with vehicles.
• Reported vehicle defects, accidents, traffic violations, or damage to the vehicles.
• Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery.
• Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
• Managed loading and unloading of personnel and cargo.
• Obtained receipts or signatures for delivered goods and collected payment for services when required.

 

Customer Service Representative, 10/2010 to 03/2013

Peeq Media LLC – Long Island City, NY

• Logged, trafficked and updated projects in job management software.
• Created project job jackets, including briefs, schedules, reference material, specifications and contractual requirements.
• Checked job information at each press to verify that the correct process was delivered.
• Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Assisted customers with product selection, inquiries and order customization requests.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Served as the main liaison between customers, management and sales team.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Recommended alternative items if product was out of stock.

 

Retail Associate, 07/2010 to 10/2010

Flynn & O’Hara Uniforms – Glendale, NY

• Greeted customers in a timely fashion while quickly determining their needs.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Responded to customer questions and requests in a prompt and efficient manner.
• Engaged with customers in a sincere and friendly manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Wrote sales slips and sales contracts.
• Recommended merchandise to customers based on their needs and preferences.

 

Shift Leader, 05/2008 to 08/2010

Cold Stone Creamery – Glendale, NY

• Coordinated operations when manager was not present.
• Prepared specialty ice creams, both signature and custom, following specific methods that required quick prep time.
• Prepared a variety of frozen treats according to customers’ orders or supervisors’ instructions, following approved procedures.
• Handled currency and credit transactions quickly and accurately.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
• Performed all position responsibilities accurately and in a timely manner.
• Consistently provided friendly guest service and heartfelt hospitality.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.

 

Education

High School Diploma: 2010

Cathedral Preparatory Seminary – Elmhurst, NY

Associate of Applied Science: Digital Art & Design, 2013

Queensboro Community College – Bayside, NY

Graphic Arts Production Management, Current

New York City College of Technology – Brooklyn, NY