Briana Cordero
(347)-888-888
BrianaCordero@hotmail.com
Education
NEW YORK CITY COLLEGE OF TECHNOLOGY — Brooklyn, NY
Bachelor of Science Candidate in Human Services, Expected June 2015
Social Work Experience
Brooklyn Community Services: Personalized Recovery Services (PROS) August 2014 – May 2015
Intern
- Assisted members recovering from the disabling effect of mental health conditions and provides support for education, housing and job training.
- Conduct intakes and share clinical formulation including the candidate’s needs appropriateness for the program, and recommendations with program staff.
- Facilitated a variety of clinical support groups, each addressing a different area of psychiatric rehabilitation.
- Partnered with experienced staff to work on functional improvement in order to reduce hospital visits, increase use of community supports, improve wellness, and achieve self-defined milestones towards a more independent lifestyle for clients.
Fort Greene: Strategic Neighborhood Action Partnership (SNAP) August 2013 – May 2014
Intern
- Helped community residents of Fort Greene, Clinton Hill and surrounding communities understand and learn the tools that can help them take control of their lives and make positive decisions that lead to a fuller quality of life.
- Strengthened the entrepreneurial skills of participants and organized food and coat drives, along with holiday parties to feed the homeless.
BBCC Day Care Center – New York, NY June 2006-June 2008
Head Counselor
- Supervised junior counselors and entry-level secretary staff and office supervisor.
- Maintained an organized work area essential to conducting business in a timely manner and assisted management with creating and entering important business data.
- Filed important documents and answered multiple phone lines.
Clerical Experience
TenanTracers LLC – New York, NY April 2014-April 2015
Staff Supervisor
- Supervised staff of fifteen employees.
- Handled inquiries and incoming work requests.
- Reviewed files and records to answer requests for information.
- Checked and distributing documents and correspondence.
- Received, sorted and distributed incoming mail.
- Maintained filing systems, compiled records of office activities.
- Photocopied, scanned and faxed, serviced multiple outlets.
- Typing documents and correspondence.
- Controlling basic accounting functions such as checking invoices and making deposits.
Retail Experience
FLAG SHIP DAVIDS BRIDAL. — New York, NY June 2009-February 2015
Lead Customer Service Supervisor
- Supervised as a sales force of 25+ and closely assisted store management with team training/development programs and hands on coaching of new recruits.
- Supervised large money deposits and withdrawals for picks and drop offs.
- Revised work schedules for customer service representatives and provided feedback to store management on progress of new trainees.
- Developed and implemented customer service policies and procedures, defined and communicated customer service standards.
- Reviewed and assessed customer service contracts, oversaw the achievement and maintenance of agreed customer service levels and standards.
- Directed the daily operations of the customer service team.
- Planned, prioritized and delegated work tasks to ensure proper functioning of the department.
- Ensured the necessary resources and tools are available for quality customer service delivery.
- Reviewed customer complaints.
- Track customer complaint resolution.
Receiver
- Promoted to store Receiver in May 2012 which included inventory control in store merchandise receiving area, working with delivery personnel, and checking-in and counting merchandise received.
- Was responsible for maximizing sales potential through effective and proper procedures for receiving all products entering the store including verifying actual product against packing slips and confirming product integrity.
- Sorted, counted, packaged, labeled, insured, unpacked, and/or logs inventory which is shipped or received.
- Inspected shipments for damages or defects; recorded discrepancies or damages and notified supervisor and/or purchasing personnel.
- Delivered items to requisitioning departments and obtained authorized signatures for accepted items.
- Traced lost shipments and/or customer claims of lost shipments; initiated proof of delivery documents.
- May maintain department database, prepare routine reports, and file shipping/receiving records.
- Operated dollies, pallet jack, forklift in loading and unloading supplies and equipment.
- Assist in routine maintenance of equipment and shipping area; locked store and set alarms.
FLAG SHIP STAPLES – New York, NY June 2008-June 2009
Lead Cashier
- Supervised entry-level cashiers.
- Managed all customer service and resolved any conflicts with positive results.
- Serviced multiple outlets.
- Supervised nightly store organization and restoration for next business day.
- Performed miscellaneous job-related duties as assigned.
- Led, guided, and trained employees performing related work.
Skills
Excellent communication & problem solving skills
Team motivator & Team player
Superior work ethic
Effective multi-task ability
Time organizational skills
Detail oriented
Dependable, punctual, & flexible
Ability to adapt and willingness to learn
Computer Skills
Proficiency in MAC and PC, Microsoft Word, Excel, PowerPoint, Access, Project
References available upon request.
