Because of the increasing globalization, people tend to visit different countries and experience other culture which is totally different from them. Hotels are the important place for tourism. They cannot only satisfy with a group of people, they should make visitors from other countries happy. Moreover, a cross cultural training program may bring a positive reputation to all over the world by Internet, newspaper, or advertisement.

I think cross cultural training can provide a good communication between customers and employees because when you travel to a new location, and cannot explain your idea to other people. You will feel depressed. For example,if an employee can speak my language when I have a difficult time with front desk clerk in a foreign country hotel, I must feel very excited because I meet a person that I can express my problem and help me to solve it. That’s why I think cross cultural training is important to hotel industry.