EDUCATION
Associates in Dental Lab Technician 2012 – Present
New York City College of Technology, Brooklyn, NY
WORK HISTORY
Office/Professor Assistant 2011
College of Staten Island, PCA Department, Staten Island, NY
* Assisted Professor and office clerks on paper works
* Provided backup support to office clerks
* Answered and directed general calls
Census Office Clerk 2010
U.S. Census Bureau, New York, NY
* Answered incoming calls, conducted phone interviews and provided customer service by answering callers’ questions
* Assisted supervisors on paper works
Census Enumerator/Crew Leader Assistant 2010
U.S. Census Bureau, New York, NY
* Conducted interviews with residents at the assigned household units
* Assisted the crew leader to ensure work was completed according to procedures and on schedule
* Observed enumerators in the field, provided on-the-spot assistance, and recommended additional training for low performing enumerators
* Submitted complete and acceptable materials to supervisor on a regular basis
Sales Executive 2008 – 2009
ML Graphics, New York, NY
* Supported clerical and order processing needs of sales staff and graphic department
* Provided team leadership to accomplish department goals and monitor work flow
* Processed orders, maintained customer relations, handled complaints and adjustments for the company
* Provided backup support to receptionist
* Processed most general customer service requests
Assistant Manager/Cashier 2004 – 2008
New China Restaurant, Syracuse, IN
* Performed all aspects of customer support, including answering telephones and coordinating special promotions
* Resolved billing questions and disputes, and performed data entry
* Answered and directed general calls
LANGUAGE Proficiency in English and Chinese (Mandarin and Fuzhou dialect)
COMPUTER Computer savvy, includes Microsoft Word, Power Point, and Excel
