Resume

VIOLET MYO

Brooklyn, NY 11204

Violet.myo42@gmail.com Ÿ (646) 460-6364

 

SUMMARY

New York City College of Technology senior majoring in Hospitality Management, expecting to graduate in June 2018. Highly motivated and organized, with quick learning ability and ambition. Eager to learn new concepts, and to assist wherever needed. Respectful, professional appearance and enjoy working with people from diverse cultures. Dedicated student of Hospitality Management with experience in customer service seeking on entry-level position with growth potentials. Excellent working knowledge of computer application programs including MS Word, Excel, and PowerPoint. Bilingual in English and Burmese.

 

EDUCATION

New York City College of Technology, CUNY, Brooklyn, NY

Bachelor of Technology in Hospitality Management; degree expected, 2018

 

 

WORK EXPERIENCE

New York City College of Technology, Brooklyn, NY                                                            2013 – 2017

Customer Service/Data Entry

 

• Greet and welcome more than 400 students weekly in person and on phone; answer and direct inquiries to them
• Maintain Microsoft Excel record of how many students enter the reception area of the learning center
• Provide tutoring information to students in all courses and subjects, and computing service
• Help students with fundamental computer features such as printing

• Handles delicate and challenging management situations such as requests, special needs and complaints from students
• Acquired adequate social and communication skills to assist students needs

 

 

Hotel Indigo, Brooklyn, NY                                                                                                           2015 – 2016

Guest Service Trainee

 

• Greeted more than 200 guests weekly in a warm and pleasant manner and provided excellent customer service

• Assisted with daily hotel operations such as answering phones, dealing with payment and billing issues, greeting and seating restaurant patrons

• Provided day-to-day administration of hotel
• Responded to guest inquiries including phone and email inquiries
• Trained approximately 2 new staff members to work as front desk agents
• Ensured staff provided exceptional customer service to guests

 

 

 

ACHIEVEMENTS AND ACTIVITIES

• Participated in Anna Nurse Culinary workshop at NYCCT
• Certified in Front Office Manager Program by the American Hotel & Lodging

Updated April 20, 2018