MELISSA K. SKEETE
Education
New York City College of Technology
Major: Hospitality Management
(Expected Graduation: Spring 2016)
LaGuardia Community College
Major: Travel, Tourism & Hospitality Management
Degree: Associates in Applied Science (Spring 2014)
Professional Experience
LaGuardia Community College (Long Island City N.Y)
11/14-Present
GSI Program
Student Advisor/ Programming Assistant
Providing administrative support for Graduation Success Initiative (GSI) participants which include monitoring attendance and academic performance. Submit accurate correspondence into Human Resource Administration’s Training Providing Tracking System (TPTS) on a bi-weekly basis. Provide any needed mentoring and advisement to current and prospective students inquiring about the requirements and duties of the program.
Aloft Hotel (Brooklyn, N.Y)
3/14-6/14
Accounting Assistant (Internship) Collected reports from all departments on daily revenue and expenses. Examined submitted reports for onward integration of essential factors for the preparation of daily finance and accounting report. Encoded various data into the M3 Accounting Software for accurate recording. Examined invoices submitted from various suppliers for approval of payments. Calculated inventory for food and beverage stock.
Guest Services (Internship)
Met and greeted arriving guests. Reviewed the arrival list daily and assisted in preparing and distributing welcome amenities. Escorted guests to their rooms and check them in prior to and upon arrival. Promptly responded to customers’ inquiries and assisted them with their needs and provided solutions to their issues or concerns. Maintained activity log to ensure that the next person on duty was notified of everything that took place for the day.
ACS Administrative for Children’s Services (Brooklyn NY)
1/12-5/12
Clerical Associate (Contract Assignment)
Handled clerical and related office activities using manual and automated office systems. Screened and directed a high volume of phone calls, filed and scanned important documents on a daily basis. Offered services to help train, advise and aide staff in using information technology systems to obtain knowledge to respond to family crisis’ and issues. Maintained tracking system to recall status of service requests Supervised employees performing routine tasks appropriate for each assignment level.
Advantage Plumbing LLC (L.I.C N.Y)
1/09-9/09
Office Assistant
Supported the office manager in scheduling, arranging appointments and meetings for the CEO. Handled general office support including the screening and directing a high volume of phone calls and scanning important documents on a daily basis. Input data and created invoices using Peachtree Software. Proof read sales documents to ensure accuracy and to make the necessary adjustments as needed. Resolved customer inquires and concerns.
Hilldun Corporation Financing & Factoring(NYC)
6/01-8/06
Customer Service Representative (Credit Department )
Analyzed past and current business credit history of retailers on behalf of manufactures. Assisted third party retail stores in establishing business credit and maintained customer records. Provided credit references to vendors. Resolved service inquiries and concerns regarding credit limits, line increases, decreases, debits, credits and payments due and/or past due. Promptly responded customer’s complaints and inquiries; expedited correction or adjustment; and followed up to ensure resolution.
Skills
Strong foundation in the field Customer Service. Excellent organizational skills, account management and customer service skills. Experience working with Senior Managers and balancing several projects. Motivational team leader. Very organized and can work independently and make decisions in a fast-paced environment. Ability to prioritize and multitask. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook OS)
