Cover Letter
Maria Gonzalez
123 Fairy St
NY, NY 12345
(347)987-6543
Mc.gonzalez9@gmail.com
August 2, 2012
Dear Hiring Manager,
I am a junior pursuing a Bachelors of Technology in Hospitality Management in NYC College of Technology. I am interested in interviewing for a job as a Guest Service Agent with Marriot International. I believe Marriot is a great company to pursue my interest for hospitality management.
Through my education and professional experience, I have gained strong skills in providing excellent service to guests and customers. I am able to greet customers efficiently and resolve customer inquiries and complaints in a professional manner. Some of my capabilities include Microsoft Office Suite proficient, maintaining cleanliness of work area, resolving guest complaints through my good oral and written communication and ensuring all standards meet where providing guest satisfaction is required.
Please see my enclosed resume, for additional details about my skills and qualifications for this position. Thank you for taking out the time to go through this application, I look forward to meeting you in person.
Sincerely,
Maria Gonzalez
Resume
123 Fairy St. New York, NY 12345 (C) (347)987-6543 mc.gonzalez9@gmail.comMaria Gonzalez
Objective To obtain a position that will provide me with the opportunity to utilize theskills I have acquired from previous educational, work and self-taught experience
Education
2/2011- Present New York City College of Technology Brooklyn, NY
Pursuing a Bachelors of Technology in Hospitality Management
9/2005-6/2009 Richmond Hill High School Richmond Hill, NY
High School Diploma
Work Experience
RadioShack Brooklyn, NY
7/2010-Present Sales Associate/ Key Holder
Maintain an awareness of all promotions and advertisements, assist in floor moves merchandising, display maintenance, and housekeeping
Responsible for supporting management team in achieving store’s financial goals by demonstrating selling behaviors & floor leadership
Activated and upgraded cellphones for various companies such as Verizon, Sprint AT&T and prepaid companies
Handled all kinds of cash and credit transactions
Walt Disney World Parks and Resorts Orlando, FL
1/2012-6/2012 Disney College Program Intern/ Attractions Hostess
Responsible for guest safety as soon as they entered the building until the end of the ride
Worked with a team of over 40 cast members daily
Engaged with guest to ensure an excellent experience through great guest service
Petco Howard Beach, NY
4/2009-7/2010 Sales Associate
Managed cashiering activities in areas of purchasing, returns, exchanges and enforced store policies
Stocked all the products on the shelves in well manner
Ensure the highest level of service given to each customer
C-Town Woodhaven, NY
1/2008-4/2009 Cashier
Handled all cash and credit transactions
Handled transactions with lottery machine
Trained and scheduled new Employees
Skills
Microsoft Word/Photoshop/Power Point
Windows Vista/7/XP
Cellphone Activations, Cellphone Upgrades, Prepaid Phones
Baking since 2007, work with fondant, icing, and bake ware items
