Jonathan Santana
2991 8TH AVE APT. 10D
New York, NY 10039
Phone: (646)490-6843
Cell: (646)737-5891
E-Mail: Jsantana1994@yahoo.com
Overview/Objective
I am a high school graduate, accepted to several prestige colleges, with great leadership skills and customer service experience who is looking to learn more. I have participated in programs that have allowed me to work with people one on one and that have helped me to find ways to help them. I am looking for an environment where my abilities can be challenged and where I can learn more.
Core Strengths
- Strong Organizational skills
- MS windows proficient
- Excellent communication people skills
- Fast learner
- Energetic work attitude
- Demonstrated ability to work well with others and communicate effectively with a variety of people, including supervisors, peers, and technicians
Accomplishments
Graduated High School with Honors:
- Graduated High School with awards and honors; Graduated with a 90% average.
Customer Assistance:
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service/relations:
- Researched, calmed and rapidly resolved conflicts to prevent any problems.
Sales:
- Consistently generated additional revenue through skilled sales techniques.
Work process Improvement:
- Documented process to train new assistants to improve operations.
Work Experience
Seamos Realistas – HIV/AIDS prevention program New York, NY
September 2011 to September 2012
Promoter
Gained essential knowledge of how to help reduce the percentage of HIV/AIDS cases reported in New York City, especially in my community. Worked independently and as part of a team to achieve the reduction of HIV/AIDS percentage around the Washington Heights community. Planned and executed several events to raise awareness about the free condoms available to everyone in the community.
La Sirena, Inc Dominican Republic, PTO. PTA.
June 2009 to September 2009
Stock/Sales associate
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Described merchandise and explained operation of merchandise to customers.
- Greeted customers and ascertained customers’ needs.
- Recommended merchandise based on customer needs.
Computer Center Bronx, NY
June 2008 to December 2008
Customer Service
Served as operating system expert, providing technical support for entire organization and for customers. I was responsible for implementing key server side components using technologies like php, Java and mySQL. Analyzed system problems to try and strengthen them. I helped customers around the store with any technical issues that they were having with their computers.
Extra-Curricular Activities
- Primarily active in baseball and basketball.
- Designer for my father who works as a carpenter; while my father works hands on at his space, I used a design program to draw out his plans. For examples desks, chairs, couches, and more.
- Participated in United Nations Rights Defender conference.
- President of Caribbean club that I started up in my school.
Educational Background 2012
Frederick Douglass Academy II New York, NY, United States
- Currently a senior, with GPA of 90%
- Classes currently taking include Algebra 2/ Trigonometry, English 12, College Math, Health.
- CFES leadership program
- Student council
- Peer Mentor
References upon Request
