when creating a resume you need to understand that you giving a brief summary of why they should hire you and the experience you had before that is relate to the job. also, if you have skills that is related to the job state them the will increase or give them another reason to hire you.
Format use to create a resume
(the example used is form indeed )
- Name and contact information
- Summary
- Skills grouped by theme
- Any relevant professional experience
- Education
a example on how this will look is provided by indeed
James Kennedy
555 Cherry Ln.
Ann Arbor, Michigan 48111-9626
jameskennedy@email.com
Summary
Customer Service Representative with over three years of experience resolving complex, customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Area of Experience
Retail Sales, Data Entry, Microsoft Office, Typing, Complaint resolution, Service-based selling, Fluency in French and Spanish.
Skills
Process Streamlining
Created customer service email scripts used across the company to interact with customers. Single-handedly created customer service representative training manual, reducing onboarding process from 8 to 6 weeks. Reduced average customer representative call time by 90 seconds with intuitive online training.
Complete Resolution
Answered an average 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders. Achieve 97% average customer satisfaction rating, surpassing team goal by 12%.
Service-based Selling
Consistently exceeded application targets by 10%+ with innovative up-selling techniques. Pioneer development of improved system for following up with unsatisfied customers, reducing customer churn by 6%.
Experience
Cloud Clearwater, 2017
Customer Service Manager: Managed customer relationships via phone and email to obtain payments, resolve inquiries, and up-sell programs.
Customer referral program: Spearheaded project, increasing customer base by 15% in less than six months.
Tradelot, 2016
Customer Service Representative: Resolved customer inquiries via phone and email, consistently exceeding targets and pioneering processes for better customer satisfaction.
Education
Coral Springs University, 2009-2013
Bachelor of Science in Business Administration
if more questions on how to create a resume please go to the following links
