For James’ internship he is helping the CUNY Central Office CIS Department with a self service documentation project. The group of documents is titled Knowledge Base and offers instructions to students and faculty on how to use the online PeopleSoft system. The goal is to transition information from large manuals to easier accessible articles that are searchable by key words.
https://openlab.citytech.cuny.edu/jmitch007/internship/journal/
https://openlab.citytech.cuny.edu/jmitch007/internship/knowledge-base-project/
https://openlab.citytech.cuny.edu/jmitch007/internship/original-documents/
