Syllabus

Course Information

Course Number: HMGT 1105

Course Title: Introduction to Lodging Management

Course Description: Examination of the fundamental principles of lodging operations and management. The roles and functions of various departments are explored. Technology associated with lodging operations will be introduced. Issues and trends relevant to current business practices are discussed.

Credits / Hours: 3

Section Number: N/A

Pre/Co-requisites: Eligibility for ENG 1101 or ENG 1101CO or ENG 1101ML; Eligibility for MAT 1190 or MAT 1190CO or higher

Class Meetings

• Namm N-806

Faculty Information

Professor(s) Name:

• Ellen Kim

In-person Office Hours/Location:

• Monday, Tuesday and Wednesday, 5:00 pm – 6:00 pm
• By appointment

Contact Information

• Email: ellen.kim46@citytech.cuny.edu

Learning Outcomes

1. Categorize lodging businesses (HMGT: Knowledge)
2. Discuss operational and managerial practices in the lodging industry (HMGT: Knowledge; Gen Ed: Knowledge; PLO #1)
3. Recognize how departments in a lodging establishment interact (HMGT: Knowledge)
4. Distinguish  key performance indicators to evaluate the success of lodging businesses (HMGT: Knowledge)
5. Identify current and new technologies that enhance operations and improve guest experiences (HMGT: Knowledge)

Teaching/Learning Methods

• In-person lectures

Technology Requirements

• This course meets in a computer lab, requiring you to access college computers using your City Tech Active Directory (AD) account. Please ensure your account password is reset and up-to-date.

Please note that the schedule provided may be subject to changes. Any updates in the class schedule will be communicated during class or posted on Brightspace.

• Week 1
  • The scope of the industry
  • Characteristics of the business
• Week 2
  • Types and classifications
  • Target markets
  • Rating systems: history, definitions, and differences
• Week 3
  • Ownership and affiliation
  • Management companies vs. franchises
  • Major hotel chains and their brands
• Week 4
  • Hotel tour I – Career paths
• Week 5
  • The organizational structure
  • Rooms division: scope and functions
  • Front office: roles and responsibilities
  • Communication between departments
• Week 6
  • Key performance indicators
  • Excel basics for beginners
  • Review for midterm
• Week 7
  • Midterm exam
• Week 8
  • Property Management Systems (PMS)
  • Central Reservation Systems (CRS)
  • Global Distribution Systems (GDS)
  • Reservation technology
• Week 9
  • Making and managing reservations
  • Managing and preventing overbooking
  • Forecasting available rooms
  • Excel charts & graphs
• Week 10
  • Hotel tour II – Managing guest services 
• Week 11
  • Guest cycles
  • Housekeeping: roles and responsibilities
  • Sustainable practices
  • Americans with Disabilities (ADA) design guidelines
  • Safety and security
• Week 12
  • Room rates and discounts
  • Billing the guest folio
  • The night audit
• Week 13
  • Project presentations
• Week 14
  • Project presentations
  • Final exam review
• Week 15
  • Final exam

Grading Policy

Grading Procedure

Assignments

• Class participation & professionalism – Students are expected to attend all classes, take notes, participate in class discussions, and complete in-class activities while maintaining a professional and respectful demeanor. 

• Hotel tour reflection reports – Students are required to take two hotel tours and submit a reflection report for each tour.  

• Homework – Students must complete assigned article discussions, case analyses, chapter summaries, or Microsoft Excel exercises for homework. Timely submission of all homework is expected.

• Hotel research project – Students will work in pairs to develop a PowerPoint presentation focusing on a U.S. franchise lodging brand.

• Midterm exam – The exam will be held in class.

• Final exam – The exam will be held in class.

Grading System

Class Etiquette & Netiquette

Hotel tours are mandatory in this course. Active participation, along with maintaining professionalism in attire, demeanor, and punctuality, is essential for successfully passing the course.

Course Resources

• Required text(s) and any other required course materials.
• Required and recommended readings and other major assignments.
• Additional readings will be posted on Brightspace.
• Links to resources such as the library, writing center, tutoring.

Accessibility Statement

City Tech is committed to supporting the educational goals of enrolled students with disabilities in the areas of enrollment, academic advisement, tutoring, assistive technologies, and testing accommodations. If you have or think you may have a disability, you may be eligible for reasonable accommodations or academic adjustments as provided under applicable federal, state and city laws. You may also request services for temporary conditions or medical issues under certain circumstances. If you have questions about your eligibility or would like to seek accommodation services or academic adjustments, you can leave a voicemail at 718-260-5143, send an email to:  Accessibility@citytech.cuny.edu, or visit the Center for Student Accessibility’s website. 

Academic Integrity Policy

Students and all others who work with information, ideas, texts, images, music, inventions and other intellectual property owe their audience and sources accuracy and honesty in using, crediting and citation of sources. As a community of intellectual and professional workers, the college recognizes its responsibility for providing instruction in information literacy and academic integrity, offering models of good practice, and responding vigilantly and appropriately to infractions of academic integrity. Accordingly, academic dishonesty is prohibited in The City University of New York and is punishable by penalties, including failing grades, suspension and expulsion. More information about the College’s policy on Academic Integrity may be found in the College Catalog. 

City Tech Diversity & Inclusive Education Statement

This course welcomes students from all backgrounds, experiences and perspectives. In accordance with the City Tech and CUNY missions, this course intends to provide an atmosphere of inclusion, respect, and the mutual appreciation of differences so that together we can create an environment in which all students can flourish. It is the instructor’s goal to provide materials and activities that are welcoming and accommodating of diversity in all of its forms, including race, gender identity and presentation, ethnicity, national origin, religion, cultural identity, socioeconomic background, sexuality and sexual orientation, ability, neurodivergence, age, and etc. Your instructor is committed to equity and actively seeks ways to challenge institutional racism, sexism, ableism and other forms of prejudice. Your input is encouraged and appreciated. If a dynamic that you observe or experience in the course concerns you, you may respectfully inform your instructor without fear of how your concerns will affect your grade.  Let your instructor know how to improve the effectiveness of the course for you personally, or for other students or student groups. We acknowledge that NYCCT is located on the traditional homelands of the Canarsie and Lenape peoples.

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