[Yong]

My topic for this research project is about cross training. Cross training means an employee who is working in sales, but he/she may work in the kitchen. The reason why I choose this topic because I read a case that talked about Ritz Carlton has a cross training program for employees. Employees are cross trained to do multiple jobs in Ritz Carlton.

I think this is an interesting topic for me. How cross training can affect both of employees and the business? Is that helpful for establishing a good relationship to employee and motive them to work in the organization? I want to find more interesting things during I am doing the research paper.