Hospitality Research – Coming to an understanding

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  • What is your topic and why have you chose it?
  • September 3, 2015 at 11:58 pm #32006

    Christine Carroll
    Participant

    My topic revolves around the challenges of customer service and why it is strangely hard to come by in good and consistent qualities. I chose this area of focus because it is a vital part the hospitality industry’s success no matter the division. As an aspiring professional event planner, I personally have goals to best exercise customer service in my career in ways where I am successfully meeting and perhaps exceeding expectations. More research on customer service can be conducted to explore why and how it can lack effectiveness when practiced.

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