Resume

• Excellent Organizational   Skills
  • Strong Customer Relations   Skills
  • Computer Proficiency   & Intermediate Computer Knowledge   of  Microsoft Word, Microsoft Works, Microsoft  PowerPoint, Adobe Acrobat
  • Time Management Skills
  • Stress Management skills
  • Effective verbal &   listening skills
  • Telephone Answering &   Front Desk
    • Word Processing and   Typing
    • Multitasking

Sales person /  Delivery

Essential Duties and   Responsibilities:

• § Spoke with and provided resolutions to angry and   upset individuals.
• § Unloaded Boxes/ opened
• § Provided sales & merchandise information and   assistance to customers.
• § Maintained an   excellent work ethic, a positive and collaborative attitude and overall general common sense,   exceptional customer service skills

December 2010- May 2011                          Metro Drugs                                       Brooklyn,   NY

Customer Service Representative

Essential Duties and   Responsibilities:

• § Spoke to as well as interacted directly and clearly   with customers
• § Provided sales & merchandise information and assistance   to customers.
• § Periodic   contact with angry and upset individuals
• § Processed invoices for filling & billing.
• Required to   maintain general office equipment, including copiers, fax machines and   printers, responsibility for the smooth running and tidy appearance of the   front desk/reception area assist Associates with light tasks.
  • § Maintained an   excellent work ethic, a positive and collaborative attitude and overall general common sense,   exceptional customer service skills, a superb telephone demeanor, high   attention to detail, ability to work well independently.

May   2008-August 2009                Council   Of Peoples Organization                Brooklyn, NY

Volunteering

• § Organizing events
• § Helps kids with homework
• § Teaching community members how to using   Microsoft words, Microsoft PowerPoint