Week 11 through Week 12

MODULE 4:  ORGANIZATIONAL METRICS AND STRATEGIC PLANNING

During Weeks 11 and 12, students will learn about key performance indicators (KPIs) in healthcare organizational performance evaluation. Students will learn how KPIs can be helpful in identifying areas of strength and weakness, monitoring progress towards goals, and making informed decisions about resource allocation and strategy. To achieve this, students will be required to read through these websites and watch the videos that are posted below. Through these activities, students should be able to define KPI-related terms, provide examples, and describe how KPIs work.

It is recommended that you write notes as you review these materials because they will be helpful when completing written assignments and preparing for the online exams.  

College Closed – No Classes – Nov 28-29

Week 11:  Organizational Metrics to Identify Key Performance Indicators

Student Learning Outcome(s) for This Session: Upon completion of this session’s readings/activities, students will be able to:

  1. Identify and describe the types of key performance indicators (KPIs) commonly used in health care settings, including quality, workforce, financial, and programmatic KPIs.
  2. Develop a framework for selecting and implementing KPIs that align with organizational goals and objectives, and reflect the unique needs and priorities of the health care organization.
  3. Evaluate the effectiveness of KPIs in measuring and monitoring organizational performance, and identify strategies for continuous improvement and refinement of KPIs.
  4. Analyze the impact of KPIs on organizational decision-making, resource allocation, and stakeholder engagement, and identify opportunities for enhancing the value and utility of KPIs.
  5. Develop a plan for communicating and reporting KPIs to internal and external stakeholders, including strategies for presenting data in a clear, concise, and meaningful way, and engaging stakeholders in ongoing dialogue about organizational performance.

Readings & Resources

REQUIRED:

  1. Performance Measurement by The Joint Commission is licensed under CC BY-NC-SA 4.0.
  2. The Healthcare Effectiveness Data and Information Set (HEDIS) by The National Committee for Quality Assurance (NCQA) is licensed under CC BY-NC-SA 4.0.
  3. Video: How to set up Performance Indicators! The ultimate KPIs guide! by A2B Thinking is licensed under CC BY-NC-ND 4.0.

RECOMMENDED:

  1. Career Self-Assessments by The Healthcare Financial Management Association (HFMA) is licensed under CC BY-NC-SA 4.0.
  2. Resource Center by The Healthcare Information and Management Systems Society (HIMSS) is licensed under CC BY-NC-SA 4.0.
  3. Video: How Are Vaccines Tested? by National Library of Medicine, the U.S. National Institutes of Health (NIH) is licensed under CC BY-NC-ND 4.0.

4. Video: Explaining Randomization in Clinical Trials by the U.S. Department of Health and Human Services is licensed under CC BY-NC-ND 4.0.

DUE:  Writing Assignment #2 Nov 20th. Instructions are posted on Brightspace.

Week 12:  Assessing Organizational Performance

Student Learning Outcome(s) for This Session: Upon completion of this session’s readings/activities, students will be able to:

  1. Describe the purpose and use of vertical analysis as a tool for assessing organizational performance.
  2. Apply trend analysis techniques to identify patterns and changes in organizational performance over time.
  3. Explain the concept of benchmarking and how it can be used to compare an organization’s performance to industry standards or competitors.
  4. Evaluate the strengths and limitations of different analytical techniques for assessing organizational performance.
  5. Develop recommendations for improving organizational performance based on the results of their analyses.

Readings & Resources

REQUIRED:

  1. Horizontal and vertical analysis, Accounting and Accountability by Mitchell Franklin, Patty Graybeal, Dixon Cooper, and Amanda White, University of Technology Sydney is licensed under CC BY-NC-SA 4.0.
  2. Trend analysis for business improvement (2022) by Queensland Government is licensed under CC BY 4.0.
  3. Willmington, C., Belardi, P., Murante, A. M., & Vainieri, M. (2022). The contribution of benchmarking to quality improvement in healthcare. A systematic literature review. BMC health services research, 22(1), 139. https://doi.org/10.1186/s12913-022-07467-8.
  4. Assessing Organizational Performance, Strategic Management (2020) by Reed Kennedy, Pamplin College of Business in association with Virginia Tech Publishing is licensed under CC BY-NC-SA 4.0.

RECOMMENDED:

  1. Assessing Organizational Performance, Mastering Strategic Management – 1st Canadian Edition (2014) by Janice Edwards, BCCampus is licensed under CC BY-NC-SA 4.0.
  2. Financial Statement Analysis, Principles of Accounting, Volume 1: Financial Accounting (2019) by Mitchell Franklin, Patty Graybeal, Dixon Cooper, OpenStax, Rice University is licensed under CC BY-NC-SA 4.0.

DUE:  Lab Exercise #5 Dec 4th. Instructions are posted on Brightspace.

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